<ul><li><strong>Position: Collections Specialist </strong></li><li><strong>Location: </strong>1900 E. ELMS RD, SUITE 200, KILLEEN, Texas, 76542, United States</li><li><strong>TYPE: 100% ONSITE </strong></li><li><strong>Required Experience: 2-3 years</strong></li><li><strong>Hourly Pay: $21 - $22 per hour</strong></li></ul><p> </p><p>Job purpose</p><p>M-F 8:30-5:30</p><p> </p><p>Job Description:</p><p>• Minimize delinquent debt through appropriate telephone collection activities.</p><p>• Develop and improve customer relations and provide exceptional service to all customers both in person and over the phone.</p><p>• Grow account volume through good judgment and effective customer solicitations in the branch and by telephone.</p><p>• Minimize delinquent debt by calling customers and collecting on past-due accounts.</p><p>• Receive, track, and post all payments and fees to customer accounts in compliance with Company Policy. (this would need a waiver to be signed for any candidate that was going to accept cash payments)</p><p>• Comply with all company policies and all State and Federal lending regulations; title recording and maintain report.</p><p>• Data entry of loan application and documents.</p><p>• Other duties as assigned by leadership, including filing, organizing, and other clerical work.</p><p> </p><p>Minimum Qualifications:</p><p>• Prior Collections Experience</p><p>• High School Diploma or Equivalent</p><p>• Prior customer service experience in either a sales/retail environment or cash management environment.</p><p>• Must pass a criminal background check.</p><p>• Cash handling; computer skills; customer service skills</p><p>• Call center experience</p><p>• Experience in a public-facing position.</p><p>• Experience in the consumer finance industry.</p><p> </p><p> </p>

<p>Critical Competencies:</p><p>• Demonstrated customer service skills.</p><p>• Excellent verbal (phone and in-person) communication skills.</p><p>• Customer service-oriented with a personality that relates well with a broad spectrum of people, including external customers, branch colleagues, and corporate co-workers.</p><p>• Calm under pressure.</p><p>• Proven ability to multi-task.</p><p>• High degree of integrity.</p><p>• Communicates with confidence.</p><p> </p><p>Please note that this is a contract position—there is no guarantee that this position will be extended past the end date or converted to permanent status.</p>

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