<p>We are looking for a meticulous Customer Service & Logistics Clerk to join our team in Kansas City, Kansas. In this Contract to Permanent role, you will play a key part in ensuring smooth transportation operations by managing service tickets, closing out processes, and providing exceptional customer service. This position requires someone who can be the welcoming face of the shop, effectively handling customer inquiries and interactions with care and a positive attitude.</p><p><br></p><p>Responsibilities:</p><p>• Accurately input service tickets and other transportation-related data into the system.</p><p>• Manage the process of closing out tickets to ensure proper revenue tracking and reporting for the shop.</p><p>• Serve as the primary point of contact for customers, addressing inquiries and providing assistance with a friendly and attentive demeanor.</p><p>• Act as a gatekeeper for the shop manager by handling customer interactions and efficiently redirecting requests as needed.</p><p>• Maintain a welcoming atmosphere for visitors and callers by consistently demonstrating excellent customer service skills.</p><p>• Coordinate logistics tasks such as shipping, receiving, and order management to support daily operations.</p><p>• Generate ad hoc reports to provide insights into shop activities and performance.</p><p>• Collaborate with team members to address operational challenges and ensure seamless workflow.</p>

• Previous experience in the transportation or logistics industry.<br>• Proficiency in using ticketing systems and order management tools.<br>• Strong customer service skills, including the ability to handle inquiries professionally and with a positive attitude.<br>• Excellent organizational skills and attention to detail.<br>• Ability to multitask and prioritize responsibilities effectively.<br>• Strong communication skills, both verbal and written.<br>• Familiarity with shipping, receiving, and logistics processes.<br>• Comfortable working in a fast-paced environment and adapting to dynamic challenges.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>