<p><br></p><p>We are seeking a skilled and motivated <strong>Systems Engineer</strong> to support, design, and maintain enterprise infrastructure with a focus on <strong>Cisco networking</strong>, <strong>Citrix virtualization</strong>, <strong>cloud platforms</strong>, and <strong>Dell EMC storage and compute solutions</strong>. The ideal candidate will play a critical role in ensuring system stability, scalability, and security across a hybrid environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, implement, and support network and system infrastructure leveraging <strong>Cisco routers, switches, firewalls, and wireless</strong> technologies.</li><li>Deploy and maintain <strong>Citrix Virtual Apps and Desktops (formerly XenApp/XenDesktop)</strong> environments.</li><li>Manage, monitor, and optimize infrastructure in <strong>cloud environments</strong> (e.g., AWS, Azure, or Google Cloud).</li><li>Administer and support <strong>Dell EMC storage arrays</strong>, servers, and backup systems.</li><li>Perform system upgrades, patching, and troubleshooting across enterprise environments.</li><li>Collaborate with cross-functional teams to implement infrastructure solutions aligned with business needs.</li><li>Monitor system performance and proactively identify areas for improvement.</li><li>Ensure security best practices are followed and compliance requirements are met.</li><li>Maintain documentation related to architecture, configurations, processes, and procedures.</li></ul><p><br></p><p><br></p>
<p>We are looking for a dedicated Solution Center Representative to join our team in Indianapolis, Indiana. In this contract to hire position, you will serve as the first point of contact for educators and administrators, providing exceptional support for curriculum implementation and troubleshooting inquiries. This role requires a proactive approach to customer service, ensuring smooth communication and identifying opportunities to enhance school experiences. *<strong>The hours for this role are Tuesday through Saturday 9 AM - 6 PM *</strong></p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Provide personalized support to schools, addressing curriculum implementation and operational inquiries.</p><p>• Respond to questions related to program details, curriculum guidance, and purchasing or order statuses.</p><p>• Assist with school registration processes and resolve equipment or software-related issues.</p><p>• Deliver Tier 1 IT support and guide users through system and site navigation.</p><p>• Identify opportunities for additional services or products that align with school needs.</p><p>• Collaborate with team members to resolve complex issues and ensure customer satisfaction.</p><p>• Maintain detailed records of interactions and tasks using a customer relationship management tool.</p><p>• Perform administrative tasks and support team projects as needed.</p><p>• Meet established service level, productivity, and quality goals.</p><p>• Recommend innovative solutions and emerging trends to improve processes.</p>
<p>We are looking for a dedicated Solution Center Representative to join our team in Indianapolis, Indiana. In this contract to hire position, you will serve as the first point of contact for educators and administrators, providing exceptional support for curriculum implementation and troubleshooting inquiries. This role requires a proactive approach to customer service, ensuring smooth communication and identifying opportunities to enhance school experiences. *<strong>The hours for this role are Sunday through Thursday 10 AM-7 PM*</strong></p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Provide personalized support to schools, addressing curriculum implementation and operational inquiries.</p><p>• Respond to questions related to program details, curriculum guidance, and purchasing or order statuses.</p><p>• Assist with school registration processes and resolve equipment or software-related issues.</p><p>• Deliver Tier 1 IT support and guide users through system and site navigation.</p><p>• Identify opportunities for additional services or products that align with school needs.</p><p>• Collaborate with team members to resolve complex issues and ensure customer satisfaction.</p><p>• Maintain detailed records of interactions and tasks using a customer relationship management tool.</p><p>• Perform administrative tasks and support team projects as needed.</p><p>• Meet established service level, productivity, and quality goals.</p><p>• Recommend innovative solutions and emerging trends to improve processes.</p>
<p>We are looking for a dedicated Solution Center Representative to join our team in Indianapolis, Indiana. In this contract to hire position, you will serve as the first point of contact for educators and administrators, providing exceptional support for curriculum implementation and troubleshooting inquiries. This role requires a proactive approach to customer service, ensuring smooth communication and identifying opportunities to enhance school experiences. *<strong>The hours for this role are Sunday through Thursday 7 AM - 4 PM*</strong></p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Provide personalized support to schools, addressing curriculum implementation and operational inquiries.</p><p>• Respond to questions related to program details, curriculum guidance, and purchasing or order statuses.</p><p>• Assist with school registration processes and resolve equipment or software-related issues.</p><p>• Deliver Tier 1 IT support and guide users through system and site navigation.</p><p>• Identify opportunities for additional services or products that align with school needs.</p><p>• Collaborate with team members to resolve complex issues and ensure customer satisfaction.</p><p>• Maintain detailed records of interactions and tasks using a customer relationship management tool.</p><p>• Perform administrative tasks and support team projects as needed.</p><p>• Meet established service level, productivity, and quality goals.</p><p>• Recommend innovative solutions and emerging trends to improve processes.</p>
<p>We are looking for a dedicated Solution Center Representative to join our team in Indianapolis, Indiana. In this contract to hire position, you will serve as the first point of contact for educators and administrators, providing exceptional support for curriculum implementation and troubleshooting inquiries. This role requires a proactive approach to customer service, ensuring smooth communication and identifying opportunities to enhance school experiences. *<strong>The hours for this role are Tuesday through Saturday 3 PM - 12 PM*</strong></p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Provide personalized support to schools, addressing curriculum implementation and operational inquiries.</p><p>• Respond to questions related to program details, curriculum guidance, and purchasing or order statuses.</p><p>• Assist with school registration processes and resolve equipment or software-related issues.</p><p>• Deliver Tier 1 IT support and guide users through system and site navigation.</p><p>• Identify opportunities for additional services or products that align with school needs.</p><p>• Collaborate with team members to resolve complex issues and ensure customer satisfaction.</p><p>• Maintain detailed records of interactions and tasks using a customer relationship management tool.</p><p>• Perform administrative tasks and support team projects as needed.</p><p>• Meet established service level, productivity, and quality goals.</p><p>• Recommend innovative solutions and emerging trends to improve processes.</p>
