<p>We are seeking a skilled Unified Communications & Infrastructure Support Engineer with strong experience in Cisco Unified Communications Manager (CUCM) and enterprise IT infrastructure support. This role will be responsible for the configuration, maintenance, and support of voice and collaboration systems, as well as contributing to the broader IT infrastructure including servers, networks, and systems administration.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Manage, configure, and support Cisco Unified Communications Manager (CUCM), Unity Connection, and associated voice systems.</li><li>Administer and troubleshoot VoIP phones, gateways, SIP trunks, call routing, and voicemail systems.</li><li>Monitor voice infrastructure performance and ensure high availability and quality of service.</li><li>Perform upgrades, patches, and maintenance on Cisco UC platforms.</li><li>Provide tier 2/3 support for infrastructure systems including Windows/Linux servers, Active Directory, storage, and networking devices.</li><li>Assist in the administration and monitoring of enterprise networks, firewalls, switches, and VPNs.</li><li>Participate in system and network troubleshooting, root cause analysis, and resolution.</li><li>Support infrastructure projects such as migrations, backups, and patch management.</li><li>Document configurations, processes, and procedures following best practices.</li></ul>

<p>Required:</p><ul><li>3–6 years of experience in IT infrastructure and Cisco Unified Communications.</li><li>Hands-on experience with Cisco CUCM, Unity Connection, and UCCX (preferred).</li><li>Solid understanding of VoIP technologies, SIP, H.323, QoS, and related protocols.</li><li>Familiarity with Cisco routers, switches, and IOS commands.</li><li>Experience supporting Windows Server environments, DNS/DHCP, and Active Directory.</li><li>Working knowledge of virtualization (VMware or Hyper-V).</li><li>Strong troubleshooting and analytical skills.</li></ul>

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