We are looking for a dedicated Help Desk Analyst I to join our team in Houston, Texas. In this role, you will provide first-level support for various technical issues, ensuring timely and effective resolutions. This is a long-term contract position offering an excellent opportunity to enhance your skills in a dynamic and collaborative environment.<br><br>Responsibilities:<br>• Respond to incoming calls and emails to address technical issues and service requests from end users.<br>• Provide support for web-based applications and resolve access-related issues in Active Directory.<br>• Assist users with Adobe product access, mobile device setups, and printer troubleshooting.<br>• Manage and resolve service desk tickets, aiming to complete 15-30 tickets daily with accurate documentation.<br>• Perform imaging and setup of equipment as needed, ensuring proper configurations.<br>• Escalate complex or VP-specific tickets to Level II support while maintaining ownership until resolution.<br>• Collaborate with team members to meet service desk goals and ensure high-quality customer service.<br>• Maintain detailed and thorough documentation of ticket resolutions and user interactions.<br>• Follow established procedures to prioritize and address incoming tasks efficiently.

• Proficiency in Active Directory and basic troubleshooting techniques.<br>• Strong knowledge of Microsoft Windows 10 and related tools.<br>• Experience handling service desk tickets and resolving technical issues.<br>• Excellent written communication skills for documenting tickets and user interactions.<br>• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.<br>• Familiarity with Adobe products, mobile devices, and printer support.<br>• Proven ability to work collaboratively within a team setting.<br>• Strong problem-solving skills and attention to detail.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>