We are looking for a dedicated Help Desk Analyst I to join our team on a contract basis in Houston, Texas. This position involves providing prompt and efficient technical support to ensure smooth operations across various applications and systems. As part of a collaborative team, you will play a key role in resolving user issues and managing service desk tickets effectively.<br><br>Responsibilities:<br>• Respond promptly to inbound calls and address user inquiries regarding application support and web-based systems.<br>• Manage user access requests, including Active Directory and Adobe access provisioning.<br>• Troubleshoot and resolve issues related to mobile devices, printers, and basic equipment imaging.<br>• Work through service desk tickets efficiently, aiming to resolve 15-30 tickets daily.<br>• Document ticket resolutions clearly and accurately to maintain detailed records.<br>• Provide first-level support for all tickets, escalating only high-priority cases to Level II team members.<br>• Collaborate with team members to ensure timely resolution of technical issues.<br>• Support holiday coverage schedules and shifts as assigned.<br>• Uphold excellent communication skills to deliver thorough assistance to users.<br>• Maintain familiarity with service desk protocols and best practices.

• Proficiency in Active Directory for access management and troubleshooting.<br>• Strong knowledge of Microsoft Windows 10 and basic troubleshooting techniques.<br>• Experience with managing service desk tickets and resolving technical issues efficiently.<br>• Familiarity with Adobe applications and web-based systems.<br>• Ability to provide support for mobile devices and printers.<br>• Excellent written communication skills for clear ticket documentation.<br>• Detail-oriented and capable of handling multiple tasks in a fast-paced environment.<br>• Previous experience in a help desk or technical support role is preferred.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>