We are looking for a Customer Experience Specialist to join our team in Houston, Texas, on a long-term contract basis. In this role, you will be responsible for delivering exceptional service to customers while maintaining accurate records and collaborating with team members to resolve inquiries. This position offers an excellent opportunity to showcase your communication skills and contribute to enhancing customer satisfaction in the energy sector. Responsibilities: • Respond promptly to inbound calls and inquiries, providing accurate information and resolving customer concerns. • Maintain and update customer records in internal systems, ensuring data accuracy and completeness. • Collaborate with Division Order Analysts to address complex customer inquiries and issues. • Conduct research on customer accounts as needed to assist with problem resolution. • Handle release requests and other administrative tasks related to customer accounts. • Utilize SAP and other systems to support customer service operations, with training provided as needed. • Work independently while adhering to organizational processes and maintaining high standards of professionalism. • Demonstrate strong attention to detail and organizational skills in daily tasks. • Contribute to a team-oriented environment by sharing insights and supporting colleagues. • Deliver exceptional customer service while adhering to company policies and procedures.

• Minimum of 2 years’ experience in customer service or a related role. • Proficiency in handling inbound calls and inquiries with a focus on detail and precision. • Strong verbal and written communication skills. • Ability to work independently and manage time effectively. • Experience with SAP or similar systems is preferred, but training will be provided. • Strong organizational skills and attention to detail. • Previous experience working in the energy sector or with hotline operations is a plus. • Familiarity with Salesforce or similar CRM systems is advantageous.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Houston, TX
onsite
Temporary
16.00 - 18.00 USD / Hourly
We are looking for a Customer Experience Specialist to join our team in Houston, Texas, on a long-term contract basis. In this role, you will be responsible for delivering exceptional service to customers while maintaining accurate records and collaborating with team members to resolve inquiries. This position offers an excellent opportunity to showcase your communication skills and contribute to enhancing customer satisfaction in the energy sector. Responsibilities: • Respond promptly to inbound calls and inquiries, providing accurate information and resolving customer concerns. • Maintain and update customer records in internal systems, ensuring data accuracy and completeness. • Collaborate with Division Order Analysts to address complex customer inquiries and issues. • Conduct research on customer accounts as needed to assist with problem resolution. • Handle release requests and other administrative tasks related to customer accounts. • Utilize SAP and other systems to support customer service operations, with training provided as needed. • Work independently while adhering to organizational processes and maintaining high standards of professionalism. • Demonstrate strong attention to detail and organizational skills in daily tasks. • Contribute to a team-oriented environment by sharing insights and supporting colleagues. • Deliver exceptional customer service while adhering to company policies and procedures.
2025-09-15T12:44:08Z