We are looking for a Customer Experience Specialist to join our team in Houston, Texas, on a long-term contract basis. In this role, you will be responsible for delivering exceptional service to customers while maintaining accurate records and collaborating with team members to resolve inquiries. This position offers an excellent opportunity to showcase your communication skills and contribute to enhancing customer satisfaction in the energy sector.<br><br>Responsibilities:<br>• Respond promptly to inbound calls and inquiries, providing accurate information and resolving customer concerns.<br>• Maintain and update customer records in internal systems, ensuring data accuracy and completeness.<br>• Collaborate with Division Order Analysts to address complex customer inquiries and issues.<br>• Conduct research on customer accounts as needed to assist with problem resolution.<br>• Handle release requests and other administrative tasks related to customer accounts.<br>• Utilize SAP and other systems to support customer service operations, with training provided as needed.<br>• Work independently while adhering to organizational processes and maintaining high standards of professionalism.<br>• Demonstrate strong attention to detail and organizational skills in daily tasks.<br>• Contribute to a team-oriented environment by sharing insights and supporting colleagues.<br>• Deliver exceptional customer service while adhering to company policies and procedures.
<p>Our client is offering an exciting opportunity for a Licensed Client Services Associate in Houston, Texas. As a Licensed Client Services Associate, you will be integral to our team, handling customer relations, managing financial data, and ensuring the smooth operation of our services. This role is situated within the wealth management industry.</p><p><br></p><p>Responsibilities:</p><p>• Efficiently manage client transactions and money movement requests</p><p>• Regularly communicate with clients regarding new business and existing issues</p><p>• Execute client-specific projects as needed</p><p>• Handle outbound calls and emails to service clients professionally</p><p>• Review and prepare comprehensive investment reports</p><p>• Accurately update client information for review meetings</p><p>• Confirm transactions with clients to ensure accuracy</p><p>• Responsibly manage calendars and CRM to record client interactions</p><p>• Resolve client queries via phone and email promptly and effectively</p><p>• Summarize meeting notes, emails, and financial data for client meetings</p>
We are looking for an experienced Collections Specialist to join our team on a long-term contract basis in Houston, Texas. In this role, you will focus on managing business-to-business collections, ensuring accurate account reconciliations, and applying payments efficiently. This position offers an excellent opportunity to leverage your analytical skills and expertise in credit and collections processes.<br><br>Responsibilities:<br>• Manage business-to-business collections by contacting clients regarding overdue accounts and negotiating payment arrangements.<br>• Analyze and reconcile past-due accounts to ensure accuracy and resolution of discrepancies.<br>• Process cash applications and allocate payments to appropriate accounts.<br>• Maintain detailed records of client communications and account statuses.<br>• Collaborate with internal teams to address billing issues and improve collection processes.<br>• Utilize Microsoft Excel to track collections, prepare reports, and analyze financial data.<br>• Provide exceptional customer service to address client inquiries and concerns.<br>• Support continuous improvement efforts in credit and collections workflows.<br>• Identify and escalate unresolved accounts to management for further action.<br>• Monitor and report on collection metrics to ensure targets are met.
<p>We are seeking a motivated and detail-oriented <strong>Credit & Collections Specialist</strong> with experience in the construction industry to join our team on a contract-to-hire basis. The ideal candidate will have a strong understanding of lien law compliance, customer account management, and credit process coordination. This position offers a unique opportunity to collaborate with leadership while playing a critical role in supporting the company's credit and collections workflow.</p><p><strong>Key Responsibilities</strong></p><p><strong>Collections & Credit Coordination:</strong></p><ul><li>Review and process customer credit applications, ensuring all required documentation is collected.</li><li>Maintain accurate credit files and monitor accounts receivable aging, working proactively to collect outstanding balances.</li><li>Resolve payment discrepancies by communicating with customers, internal teams, and the legal department as necessary.</li><li>Support vendor and subcontractor credit-related processes.</li></ul><p><strong>Lien Management:</strong></p><ul><li>Prepare and send preliminary notices, lien waivers, and other lien-related documents in adherence to state requirements.</li><li>Track lien deadlines and manage lien records in an organized and timely manner.</li><li>Collaborate with project managers and legal counsel for lien releases.</li></ul><p><strong>Administrative & Leadership Support:</strong></p><ul><li>Provide assistance to the VP of Accounting and VP of Finance, including calendar management, meeting coordination, and preparation of correspondence and reports.</li><li>Help organize and track departmental priorities, ensuring seamless coordination and follow-up.</li><li>Manage document organization for audits, compliance, and other business needs while maintaining confidentiality.</li></ul><p><strong>Team & Departmental Support:</strong></p><ul><li>Act as a liaison between departments for AR, credit, and lien-related inquiries.</li><li>Assist with departmental projects to enhance operational efficiency.</li><li>Maintain well-organized filing systems, both digital and physical, for easy access.</li></ul><p><br></p>
We are looking for a skilled AR / Collections Specialist to join our team in Houston, Texas. In this Contract-to-permanent role, you will play a critical part in managing accounts receivable operations and driving successful collections processes within a manufacturing environment. This is an excellent opportunity for professionals eager to make an impact through their expertise in B2B collections and financial analysis.<br><br>Responsibilities:<br>• Manage accounts receivable processes, including B2B collections and cash applications, to ensure timely and accurate transactions.<br>• Analyze customer accounts to identify and resolve discrepancies, ensuring proper billing and cash activity.<br>• Communicate effectively with clients and internal teams to negotiate payment terms and resolve outstanding balances.<br>• Utilize intermediate-level Excel skills, including pivot tables and formulas, to streamline reporting and data analysis.<br>• Take initiative in identifying opportunities for process improvement within collections and AR workflows.<br>• Collaborate closely with the team to prioritize tasks, meet deadlines, and contribute to overall department success.<br>• Conduct credit risk analysis to assess customer payment behavior and minimize financial exposure.<br>• Maintain accurate documentation of customer interactions, payment agreements, and account status updates.<br>• Ensure compliance with company policies and procedures while maintaining a high standard of customer service.
Robert Half client is adding a Collections & Credit Specialist to their team. The Credit and Collections Specialist is required to have experience in evaluating credit, recommending credit limits, adjustments, journal entries and heavy collections. <br><br>The Collections and Credit Specialist should have experience with ADP, Oildex, Excel (VLOOKUPS and Pivot Tables)
We are looking for an experienced Receptionist / Administrative Assistant to join our team in Houston, Texas. This role is integral to ensuring smooth daily operations and providing exceptional support to both staff and visitors. If you thrive in a dynamic environment and have a knack for organization and multitasking, we would love to hear from you.<br><br>Responsibilities:<br>• Schedule and organize meetings, interviews, and other events to ensure efficient planning and execution.<br>• Leverage advanced Excel functionalities, including Pivot Tables, to analyze and present data effectively.<br>• Address and resolve minor technical issues, coordinating with IT support when necessary.<br>• Maintain a welcoming and organized reception area that aligns with the company’s brand image.<br>• Offer administrative support to various departments to facilitate smooth day-to-day operations.<br>• Manage calendars and coordinate appointments with accuracy and attention to detail.<br>• Assist with preparing reports and documents using Microsoft Office Suite tools.<br>• Handle incoming calls and correspondence, ensuring timely and accurate responses.<br>• Ensure compliance with federal grant-related documentation and administrative processes.<br>• Collaborate with team members to streamline workflows and improve overall efficiency.
