We are looking for a dedicated and personable Customer Service Representative to join our team in Houston, Texas. In this role, you will serve as the first point of contact for customers, delivering exceptional service and addressing inquiries with precision and care. This position offers an excellent opportunity to grow your career while contributing to a meaningful organization in the non-profit sector.<br><br>Responsibilities:<br>• Respond promptly and professionally to inbound customer inquiries via phone and email.<br>• Handle both inbound and outbound calls to address customer needs and resolve issues efficiently.<br>• Schedule appointments and update customer records with accuracy and attention to detail.<br>• Process orders and perform data entry tasks, ensuring all information is correctly recorded.<br>• Collaborate with team members to provide seamless support and maintain service standards.<br>• Utilize Microsoft Word and Excel to create and maintain reports and documentation.<br>• Manage email correspondence, ensuring all communications are clear and timely.<br>• Maintain a positive and empathetic attitude toward customers at all times.<br>• Ensure compliance with company policies and procedures during every interaction.<br>• Identify opportunities to enhance customer experience and recommend improvements.
<p>We are looking for a detail-oriented and welcoming <strong>Part-Time Receptionist</strong> to join our team in Houston, Texas. This Contract to permanent position offers an excellent opportunity to showcase your organizational and communication skills while serving as the first point of contact for visitors and callers. The role requires a friendly demeanor, strong multitasking abilities, and a business casual appearance. Working Hours will be Tuesday, Wednesday and Thursday, 8AM-5PM. </p><p><br></p><p>Responsibilities:</p><p>• Greet and assist visitors with a detail-oriented and friendly attitude.</p><p>• Answer and manage a multi-line phone system efficiently, ensuring all inbound calls are directed appropriately.</p><p>• Handle switchboard operations for 1-10 phone lines with accuracy and attention to detail.</p><p>• Provide support by addressing inquiries and delivering exceptional customer service.</p><p>• Maintain the reception area to ensure a clean and organized environment.</p><p>• Coordinate parking arrangements for visitors and staff as needed.</p><p>• Uphold a positive and approachable demeanor while representing the company.</p><p>• Communicate effectively with internal teams and external guests to facilitate smooth operations.</p>
We are looking for a detail-oriented Collections Specialist to join our team on a contract basis in Katy, Texas. In this role, you will focus on managing and resolving outstanding accounts receivable while ensuring timely payments from both commercial and consumer accounts. This position is an excellent opportunity for someone with strong communication skills and a thorough understanding of collection processes.<br><br>Responsibilities:<br>• Manage and monitor accounts receivable to ensure timely collections from both commercial and consumer clients.<br>• Communicate professionally with customers to resolve payment issues and negotiate payment arrangements as needed.<br>• Maintain accurate documentation of collection efforts, payment plans, and customer interactions.<br>• Collaborate with internal teams to address billing discrepancies and ensure proper account reconciliation.<br>• Follow established collection processes to meet company goals and reduce outstanding balances.<br>• Provide regular updates on collection activities, including progress and challenges, to management.<br>• Analyze account histories to identify trends, potential risks, and opportunities for improvement.<br>• Handle sensitive customer information with confidentiality and adhere to company policies and procedures.<br>• Stay informed about industry best practices and regulatory guidelines related to credit and collections.<br>• Assist with additional tasks or projects related to accounts receivable as needed.
We are looking for a dedicated Receptionist to join our team in Katy, Texas. This long-term contract position requires an individual who is skilled at managing administrative tasks, answering multi-line phone systems, and providing excellent service to residents and vendors. The ideal candidate will thrive in a dynamic and collaborative environment while maintaining a focus on delivering high-quality work.<br><br>Responsibilities:<br>• Greet visitors and residents in a friendly and attentive manner while ensuring proper visitor protocols.<br>• Answer and manage inbound calls using a multi-line phone system, providing accurate information and routing calls appropriately.<br>• Support management staff with planning and executing community events, meetings, and amenity center operations.<br>• Maintain organized records and documentation to ensure efficient office operations.<br>• Assist residents with inquiries regarding governing documents and community policies.<br>• Liaise with vendors and contractors to coordinate services and communicate necessary information.<br>• Perform general administrative duties, including data entry, filing, and correspondence.<br>• Collaborate with team members to ensure smooth daily operations and handle urgent tasks effectively.<br>• Uphold a welcoming and lively office atmosphere while prioritizing tasks and deadlines.
