<p>We are looking for a skilled Pier Coordinator to join our team in Honolulu, Hawaii, on a contract basis. In this role, you will oversee administrative operations at the pier, ensuring seamless communication between ship and shoreside teams while delivering an exceptional guest experience. This position is integral to the embarkation process, requiring attention to detail, problem-solving skills, and a team-oriented mindset. To apply for this role, please call us at 808-531-0800. Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements.</p><p><br></p><p>Responsibilities:</p><p>• Organize and prepare operational supplies, equipment, and documentation, including boarding and luggage manifests, vendor lists, and guest records.</p><p>• Assign guaranteed staterooms and update guest statuses to ensure accuracy.</p><p>• Collaborate with the Pier Supervisor to address check-in challenges and resolve operational issues.</p><p>• Process onboard personnel, contractors, entertainers, and crew families, ensuring proper documentation and adherence to procedures.</p><p>• Investigate and resolve discrepancies related to guest information, stateroom assignments, and booking histories using systems such as AS400.</p><p>• Handle guest concerns promptly and diplomatically, completing required forms to facilitate resolutions.</p><p>• Maintain detailed logs of pier activities, track metrics, and reconcile guest counts between shoreside and ship records.</p><p>• Support operational consistency by ensuring accurate record-keeping and compliance with established protocols.</p>

• Minimum of 3 years of experience in administrative coordination or a related field.<br>• Strong problem-solving and research skills for resolving logistical and guest-related issues.<br>• Excellent interpersonal and communication skills for engaging with guests and team members.<br>• Proficiency in booking and reporting systems, including AS400.<br>• High attention to detail with a focus on accuracy and operational efficiency.<br>• Ability to adapt to dynamic environments and work collaboratively with a team.<br>• Experience in scheduling and handling inbound calls is preferred.<br>• Service-oriented approach with a commitment to delivering exceptional guest experiences.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>