Are you a compassionate detail oriented with strong financial and customer service skills looking to make a meaningful impact in patients’ lives? Our client in Holyoke, MA is seeking an experienced Patient Financial Counselor to help patients navigate the financial aspects of their healthcare journey. This is a dynamic role where your attention to detail and ability to communicate clearly will be invaluable in supporting individuals through financial processes and ensuring everyone gets the care they need. Responsibilities: Provide financial counseling to patients, including clear explanations of payment responsibilities, cost estimates, and insurance coverage. Assist patients in discussing and setting up payment plans or financial arrangements that meet their needs. Verify patient insurance eligibility and benefits, and coordinate prior authorizations when required. Collaborate with healthcare providers, insurance companies, and billing staff to resolve account discrepancies or payment issues. Educate patients on potential financial assistance programs and help them complete necessary applications. Respond to inquiries regarding charges, balances, and general financial concerns in a detail oriented and empathetic manner. Maintain accurate and timely records of counseling interactions and account adjustments. Ensure compliance with industry regulations and organizational policies related to patient financial counseling.

At least 1-3 years of prior experience in a financial counseling, billing, or healthcare-related customer service role. Knowledge of health insurance policies, billing practices, and financial assistance programs. Outstanding customer service, interpersonal, and problem-solving skills. Strong organizational abilities and attention to detail. Proficiency in Microsoft Office Suite (Excel, Word, Outlook); familiarity with electronic medical record (EMR) and billing systems is a plus. Ability to communicate complex financial and insurance information in a clear, patient-friendly manner. High school diploma or equivalent required; college coursework or certification in medical billing/finance preferred.

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