We are looking for a dedicated Medical Collections Specialist to join our team in Holyoke, Massachusetts. This contract position offers an excellent opportunity to manage collections for self-pay patients and attorneys while working in a supportive, detail-oriented environment. The ideal candidate will bring strong communication skills, attention to detail, and proficiency in Excel to ensure the effective handling of sensitive financial matters.<br><br>Responsibilities:<br>• Negotiate payment plans and settlements with patients and attorneys while adhering to company policies and legal guidelines.<br>• Maintain accurate and detailed records of all financial transactions and communications using Excel and other systems.<br>• Analyze account histories to identify and resolve discrepancies in collaboration with internal teams.<br>• Provide excellent customer service by addressing inquiries and concerns regarding outstanding balances.<br>• Safeguard sensitive financial and personal information while maintaining confidentiality.<br>• Ensure compliance with industry standards and regulatory requirements during all collection activities.<br>• Collaborate with team members to improve processes and achieve collection targets.<br>• Generate reports on collection activity and account status for management review.<br>• Assist in the development and implementation of strategies to enhance collection efficiency.

• Strong verbal and written communication skills to effectively interact with patients and attorneys.<br>• Proficiency in Microsoft Excel for tracking collections and managing financial records.<br>• Exceptional organizational skills and attention to detail in handling multiple accounts.<br>• Ability to manage sensitive financial matters with professionalism and discretion.<br>• Familiarity with accounts receivable, billing functions, and collection processes.<br>• Customer service skills to address inquiries and maintain positive relationships.<br>• Previous experience in medical collections or related fields is preferred but not required.<br>• Knowledge of industry regulations and best practices for collections.

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