We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Greenville, South Carolina. This role is within a small and supportive call center environment, offering the opportunity to provide exceptional service to members. This is a Contract to permanent position, ideal for individuals who thrive in fast-paced settings and are passionate about delivering outstanding customer experiences.<br><br>Responsibilities:<br>• Handle incoming member calls with efficiency, ensuring all inquiries are addressed promptly.<br>• Accurately input and update customer information into the system while maintaining high attention to detail.<br>• Provide clear and accurate information regarding financial or banking-related inquiries.<br>• Follow up with customers as needed to resolve issues or provide updates.<br>• Maintain a detail-oriented approach and adhere to business-appropriate dress standards.<br>• Assist in identifying and addressing customer needs to enhance their experience.<br>• Collaborate with team members to ensure seamless service delivery.<br>• Meet or exceed performance metrics related to call handling and customer satisfaction.<br>• Adhere to company policies and procedures while managing sensitive customer information.<br>• Strive to continuously improve service quality through feedback and training.

• Previous experience working in a call center or similar customer service environment.<br>• Familiarity with the financial or banking industry is highly desirable.<br>• Strong communication skills, both verbal and written, to interact effectively with customers.<br>• Exceptional attention to detail and accuracy in data entry and record-keeping.<br>• Ability to manage multiple tasks and prioritize effectively in a fast-paced setting.<br>• Proficiency in using computer systems and software for customer service operations.<br>• A positive and detail-oriented attitude with a focus on delivering excellent customer service.<br>• Availability to work the specified schedule and adhere to company standards.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>