We are looking for an experienced Help Desk Analyst II to join our team in Green Bay, Wisconsin. In this role, you will provide technical support to end users, assist with device setups, and manage onboarding and offboarding processes. This is a contract opportunity with the potential to become a permanent position, offering the chance to contribute to a dynamic and fast-paced IT environment.<br><br>Responsibilities:<br>• Provide remote support to end users, ensuring timely resolution of technical issues.<br>• Configure and set up devices such as tablets, laptops, and desktops for new and existing employees.<br>• Manage onboarding and offboarding processes, including system access and group permissions.<br>• Troubleshoot and resolve issues related to network equipment, including switches, routers, and firewalls.<br>• Utilize Active Directory to manage user accounts, groups, and access permissions.<br>• Perform desktop imaging and ensure devices meet organizational standards.<br>• Monitor and address service desk tickets promptly to maintain operational efficiency.<br>• Support cloud-based systems, including Intune, Salesforce, and Power BI.<br>• Deliver exceptional customer service while addressing technical concerns.<br>• Collaborate with IT teams to ensure seamless system functionality and updates.

• Minimum of 3 years of experience in a help desk or technical support role.<br>• Proficiency in Active Directory for user management and access control.<br>• Strong knowledge of Microsoft Windows 10 and general troubleshooting techniques.<br>• Hands-on experience with device imaging and configuration.<br>• Familiarity with network equipment, including routers, switches, and firewalls.<br>• Experience working with cloud-based tools such as Intune, Salesforce, and Power BI.<br>• Excellent customer service skills and ability to communicate technical information effectively.<br>• Ability to prioritize tasks and work in a fast-paced environment.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>