<p>A manufacturing organization is seeking an ERP Administrator to support their ERP Software Support team. This group manages ERP systems across multiple plants, ranging from production floor environments to corporate office users. </p><p><br></p><p>The position focuses on support ticket management, system standardization efforts, documentation, and collaboration across teams. This is a fully onsite role with limited plant floor exposure and a Monday–Friday schedule with flexible start and end times.</p><p><br></p><p>Responsibilities</p><p>Manage and resolve ERP-related support tickets to assist the existing team.</p><p>Support standardization initiatives across multiple plants, including documentation and preparation work.</p><p>Participate in small projects that improve processes, system consistency, and team efficiency.</p><p>Provide basic troubleshooting and escalate issues when necessary.</p><p>Collaborate with team members, end users, and cross-functional groups.</p><p><br></p><p>Must-Have:</p><p>Desktop Support background (ERP experience not required).</p><p>Manufacturing experience unless you are a recent graduate.</p><p>Comfort with escalating items that cannot be resolved immediately.</p><p><br></p><p>Nice-to-Have:</p><p>SQL familiarity.</p><p>Experience with Jira or similar ticketing systems.</p><p><br></p><p>Additional Information</p><p>Fully onsite, business casual environment.</p><p>Schedule is Monday through Friday with start times between 7:00–8:30 AM and end times between 4:00–5:30 PM.</p><p>On-call rotation is required (weekly rotation, very low call volume).</p>

• Experience in desktop support, with proficiency in troubleshooting hardware and software issues.<br>• Familiarity with Microsoft Windows Server and Windows 10 operating systems.<br>• Knowledge of Active Directory and remote desktop support tools.<br>• Ability to perform basic network troubleshooting.<br>• Exposure to manufacturing environments or a strong willingness to learn.<br>• Strong communication skills to collaborate with cross-functional teams and escalate unresolved issues.<br>• Experience with ERP systems or ticketing platforms such as Jira is preferred but not required.<br>• Availability to participate in an on-call rotation with low call volume.

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