We are looking for a dedicated Dispatcher to join our team in Grand Rapids, Michigan. This contract-to-permanent role is an exciting opportunity for individuals who thrive in fast-paced environments and excel at coordinating logistics while providing exceptional customer service. As a Dispatcher, you will play a key role in ensuring seamless operations and effective communication within the transport industry.<br><br>Responsibilities:<br>• Coordinate and manage the scheduling and dispatching of transportation services to ensure timely delivery.<br>• Respond promptly to customer inquiries and provide assistance in resolving service-related issues.<br>• Utilize computer-aided dispatch systems to monitor and track vehicle movements.<br>• Communicate effectively with drivers, customers, and other team members to address operational needs.<br>• Maintain accurate records of dispatch activities and update systems as necessary.<br>• Monitor schedules and adjust assignments to accommodate changes or unexpected circumstances.<br>• Collaborate with logistics teams to optimize delivery routes and improve efficiency.<br>• Provide consistent and high-quality customer service to ensure client satisfaction.<br>• Ensure compliance with company policies and industry regulations in all dispatch operations.<br>• Identify and troubleshoot issues to minimize delays and disruptions.

• Proven experience in dispatching, preferably within the transport industry.<br>• Strong customer service skills with the ability to communicate effectively and professionally.<br>• Familiarity with call center operations and handling customer inquiries.<br>• Proficiency in using computer-aided dispatch systems or similar software.<br>• Ability to coordinate logistics and manage schedules efficiently.<br>• Excellent problem-solving skills and attention to detail.<br>• Strong organizational skills to handle multiple tasks simultaneously.<br>• Knowledge of industry regulations and compliance standards is a plus.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>