<p>We are looking for a Patient Service Representative to join our team in Glen Allen, Virginia. This Contract-to-Permanent position offers the opportunity to assist patients and healthcare providers in a dynamic and supportive environment. The ideal candidate will bring excellent communication skills and a passion for delivering exceptional service to patients in need.</p><p><br></p><p>Responsibilities:</p><p>• Assist patients with resolving technology-related issues related to scheduling and accessing services.</p><p>• Coordinate appointment scheduling for patients and provide support for healthcare providers in managing their calendars.</p><p>• Answer incoming calls, evaluate patient situations, and direct them appropriately based on urgency and need.</p><p>• Process copayments and handle payments for services using credit card systems, verify insurance coverage.</p><p>• Contact patients to collect outstanding balances and ensure timely resolution of accounts.</p><p>• Serve as the front-line representative, offering support to individuals from diverse demographic and cultural backgrounds.</p><p>• Maintain accurate and up-to-date patient medical records and documentation; ensure confidentiality and compliance with HIPAA regulations.</p><p>• Greet and check-in patients; assist in the completion of patient registration and intake forms.</p>

<p>• Proficiency in Microsoft Teams and Excel.</p><p>• At least two years of experience in a medical office or primary care setting.</p><p>• Strong critical thinking skills to assess and respond to patient needs effectively.</p><p>• Experience with patient scheduling and registration processes.</p><p>• Background in providing customer service in a busy environment.</p><p>• Ability to assist patients with compassion and professionalism.</p>

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>