We are looking for a dedicated Customer Service Representative to join our team in Franklin, Tennessee. In this role, you will play a key part in providing exceptional support to customers by handling inquiries and resolving issues efficiently. This is a Contract-to-career position, offering an opportunity to build your career in a fast-paced and dynamic environment. Responsibilities: • Respond promptly to incoming calls, addressing customer inquiries and concerns with professionalism. • Process customer orders accurately and ensure timely order entry into the system. • Provide clear and courteous communication to resolve issues and deliver positive customer experiences. • Handle both inbound and outbound calls, ensuring all interactions meet company standards. • Maintain detailed and organized records of customer interactions and transactions. • Collaborate with team members to enhance service quality and streamline processes. • Stay updated on company products, policies, and procedures to offer accurate information. • Identify opportunities to improve customer satisfaction and escalate complex issues as needed. • Follow established protocols and meet performance metrics for call handling and service delivery.

• Proven experience in a call center or customer service role. • Strong communication skills, both verbal and written. • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. • Proficiency in order entry and customer interaction systems. • Familiarity with managing inbound and outbound calls. • Detail-oriented with excellent organizational skills. • Ability to work collaboratively as part of a team. • High school diploma or equivalent education required.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Franklin, TN
onsite
Contract / Temporary to Hire
19.00 - 22.00 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Franklin, Tennessee. In this role, you will play a key part in providing exceptional support to customers by handling inquiries and resolving issues efficiently. This is a Contract-to-career position, offering an opportunity to build your career in a fast-paced and dynamic environment. Responsibilities: • Respond promptly to incoming calls, addressing customer inquiries and concerns with professionalism. • Process customer orders accurately and ensure timely order entry into the system. • Provide clear and courteous communication to resolve issues and deliver positive customer experiences. • Handle both inbound and outbound calls, ensuring all interactions meet company standards. • Maintain detailed and organized records of customer interactions and transactions. • Collaborate with team members to enhance service quality and streamline processes. • Stay updated on company products, policies, and procedures to offer accurate information. • Identify opportunities to improve customer satisfaction and escalate complex issues as needed. • Follow established protocols and meet performance metrics for call handling and service delivery.
2025-11-06T14:34:21Z

Customer Service Representative Job in Franklin | Robert Half