We are looking for a detail-oriented Mortgage Customer Service Specialist to join our team in Frankfort, Kentucky. This position focuses on supporting loan servicing operations, ensuring compliance with regulatory requirements, and addressing customer inquiries regarding mortgage loans. As a Contract to long-term opportunity, this role offers a pathway to sustained employment for a dedicated individual.<br><br>Responsibilities:<br>• Respond to customer inquiries related to single-family mortgage loans, providing clear and accurate information on loan requirements, status, and specific transactions.<br>• Prepare payoff quotes, payment histories, and other loan-related documents, ensuring precision and compliance with regulatory standards.<br>• Handle requests for partial releases, loan assumptions, and Private Mortgage Insurance cancellation while adhering to applicable guidelines.<br>• Process customer updates, including personal changes, and communicate results to mortgagors and regulatory agencies in writing.<br>• Assist with annual principal balance reductions on forgivable loans and prepare debt forgiveness notifications upon loan maturity.<br>• Review rental applications and coordinate approvals with the manager, maintaining accurate documentation.<br>• Support customers navigating the department’s online e-Status system and provide guidance on its functionality.<br>• Collaborate with Investor Accounting to ensure payments are processed accurately and on time.<br>• Act as a liaison to redirect calls and written inquiries efficiently across departments.<br>• Scan and archive essential documents and correspondence in compliance with company protocols.

• Strong knowledge of federal housing programs, laws, and regulations.<br>• Proficiency in word processing and spreadsheet software such as Microsoft Word and Excel.<br>• Excellent written communication skills with a solid grasp of grammar and business writing.<br>• Ability to collect, analyze, and evaluate data effectively.<br>• Familiarity with basic mathematical principles and their application in loan servicing.<br>• Experience in accounts payable and loan servicing processes.<br>• Strong organizational skills and attention to detail.<br>• Capability to manage multiple tasks and prioritize effectively in a fast-paced environment.

<p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>