We are looking for a dedicated Customer Service Representative to join our team in Fort Wayne, Indiana. In this role, you will act as the primary point of contact for customer inquiries, providing exceptional service and ensuring smooth communication. This is a Contract to permanent position within the retail industry, offering an opportunity to grow by being detail oriented while making a meaningful impact on customer satisfaction. Responsibilities: • Respond to customer inquiries promptly, addressing concerns and providing solutions with attention to detail. • Manage incoming and outgoing calls to assist customers with scheduling, order entry, and general inquiries. • Maintain accurate records by entering data into company systems and updating customer information as needed. • Organize and oversee customer education sessions, empowering clients with the knowledge to use products confidently. • Track and follow up on leads to ensure no potential customer is overlooked. • Collaborate with commercial accounts to handle scheduling, invoicing, and administrative tasks efficiently. • Assist in monitoring and managing digital communication channels, ensuring timely responses to all queries. • Provide guidance to customers on product usage, troubleshooting, and maintenance. • Support sales teams by ensuring logistics and communication processes run smoothly. • Uphold a high standard of organization in managing customer databases and tracking next steps.

• Proven experience in customer service or a related role, showcasing strong interpersonal skills. • Proficiency in order entry and data management systems. • Ability to manage and prioritize tasks effectively in a dynamic environment. • Excellent communication skills, both verbal and written, with a focus on clarity and professionalism. • Experience handling inbound and outbound calls with confidence and efficiency. • Strong organizational skills with attention to detail, ensuring accurate record-keeping. • Familiarity with scheduling tools and processes. • A proactive and reliable approach to following established procedures and meeting deadlines.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.

Fort Wayne, IN
onsite
Contract / Temporary to Hire
16.00 - 20.00 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Fort Wayne, Indiana. In this role, you will act as the primary point of contact for customer inquiries, providing exceptional service and ensuring smooth communication. This is a Contract to permanent position within the retail industry, offering an opportunity to grow by being detail oriented while making a meaningful impact on customer satisfaction. Responsibilities: • Respond to customer inquiries promptly, addressing concerns and providing solutions with attention to detail. • Manage incoming and outgoing calls to assist customers with scheduling, order entry, and general inquiries. • Maintain accurate records by entering data into company systems and updating customer information as needed. • Organize and oversee customer education sessions, empowering clients with the knowledge to use products confidently. • Track and follow up on leads to ensure no potential customer is overlooked. • Collaborate with commercial accounts to handle scheduling, invoicing, and administrative tasks efficiently. • Assist in monitoring and managing digital communication channels, ensuring timely responses to all queries. • Provide guidance to customers on product usage, troubleshooting, and maintenance. • Support sales teams by ensuring logistics and communication processes run smoothly. • Uphold a high standard of organization in managing customer databases and tracking next steps.
2026-01-21T13:38:40Z

Customer Service Representative Job in Fort Wayne, IN | Robert Half