We are looking for a dedicated Customer Service Representative to join our team in Falls Church, Virginia. This is a contract position where you will play a vital role in supporting our collections department while delivering exceptional customer service. The ideal candidate thrives in a fast-paced environment, has a keen eye for detail, and brings strong organizational skills to the table. Responsibilities: • Respond promptly to inbound and outbound customer inquiries, ensuring a high level of satisfaction. • Provide support to the collections department by managing and resolving account-related issues. • Accurately process orders, payments, and updates using CRM systems such as Microsoft Dynamics. • Maintain detailed and organized records of customer interactions and transactions. • Utilize Microsoft Office Suite to create reports, track progress, and support team operations. • Collaborate with team members to identify and implement process improvements. • Deliver solutions to customer concerns in a precise and efficient manner. • Prioritize and manage multiple tasks while meeting deadlines in a fast-paced setting. • Communicate effectively with customers, colleagues, and management to ensure seamless service delivery.

• A minimum of 2 years of proven experience in customer service, preferably in a call center environment. • Familiarity with collections processes or prior experience in a collections role is highly desirable. • Proficiency in using CRM systems, such as Dynamics, and the Office Suite. • Strong organizational skills with great attention to detail and accuracy. • Excellent communication skills, both verbal and written, to interact effectively with customers and team members. • Ability to thrive in a fast-paced, high-pressure environment while maintaining professionalism. • Knowledge of accounting principles or prior accounting experience is a plus. • Demonstrated ability to handle inbound and outbound calls efficiently.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Falls Church, VA
onsite
Temporary
18.21 - 21.09 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Falls Church, Virginia. This is a contract position where you will play a vital role in supporting our collections department while delivering exceptional customer service. The ideal candidate thrives in a fast-paced environment, has a keen eye for detail, and brings strong organizational skills to the table. Responsibilities: • Respond promptly to inbound and outbound customer inquiries, ensuring a high level of satisfaction. • Provide support to the collections department by managing and resolving account-related issues. • Accurately process orders, payments, and updates using CRM systems such as Microsoft Dynamics. • Maintain detailed and organized records of customer interactions and transactions. • Utilize Microsoft Office Suite to create reports, track progress, and support team operations. • Collaborate with team members to identify and implement process improvements. • Deliver solutions to customer concerns in a precise and efficient manner. • Prioritize and manage multiple tasks while meeting deadlines in a fast-paced setting. • Communicate effectively with customers, colleagues, and management to ensure seamless service delivery.
2025-10-27T15:48:44Z