We are looking for a skilled Customer Service Representative to join our team in Fairfax, Virginia. This Contract to permanent position involves providing exceptional support to clients in a fast-paced call center environment, focusing on escrow and mortgage-related processes. The ideal candidate will bring strong communication skills, attention to detail, and the ability to multitask effectively in a detail oriented setting. Responsibilities: • Conduct research and analysis on insurance claims and related documents. • Assist with escrow processing and ensure timely handling of transactions. • Provide excellent customer service by addressing inquiries and resolving issues promptly. • Utilize CRM systems and Microsoft Office Suite to manage data and generate reports. • Collaborate with team members to ensure smooth operations within a fast-paced environment. • Review and verify mortgage documents for accuracy and compliance. • Maintain detailed and organized records of all customer interactions and transactions. • Adapt to changing priorities and multitask efficiently to meet deadlines. • Communicate effectively with clients and colleagues to foster positive relationships.

• Minimum of 1 year of experience in mortgage, escrow, or related fields. • Strong proficiency in Microsoft Office applications, including Word and Excel. • Excellent communication skills, both verbal and written. • Ability to manage multiple tasks simultaneously in a dynamic environment. • Basic math skills for accurate calculations and data verification. • Experience in insurance or loan administration is preferred. • Demonstrated ability to work well within a diverse team and adapt to varying situations. • Strong computer literacy and familiarity with CRM systems.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.

Fairfax, VA
onsite
Contract / Temporary to Hire
18.00 - 19.00 USD / Hourly
We are looking for a skilled Customer Service Representative to join our team in Fairfax, Virginia. This Contract to permanent position involves providing exceptional support to clients in a fast-paced call center environment, focusing on escrow and mortgage-related processes. The ideal candidate will bring strong communication skills, attention to detail, and the ability to multitask effectively in a detail oriented setting. Responsibilities: • Conduct research and analysis on insurance claims and related documents. • Assist with escrow processing and ensure timely handling of transactions. • Provide excellent customer service by addressing inquiries and resolving issues promptly. • Utilize CRM systems and Microsoft Office Suite to manage data and generate reports. • Collaborate with team members to ensure smooth operations within a fast-paced environment. • Review and verify mortgage documents for accuracy and compliance. • Maintain detailed and organized records of all customer interactions and transactions. • Adapt to changing priorities and multitask efficiently to meet deadlines. • Communicate effectively with clients and colleagues to foster positive relationships.
2026-02-24T19:48:41Z