<p>We are looking for a dedicated Facilities Assistant to join our team on a contract basis in Kentucky. In this role, you will play a key part in ensuring smooth transitions for employees receiving updated laptops while maintaining high standards of service and efficiency. This position requires hands-on involvement with IT processes and direct communication with employees to coordinate and execute laptop upgrades.</p><p><br></p><p>Responsibilities:</p><p>• Schedule appointments with employees to facilitate laptop upgrades, ensuring minimal disruption to their workflow.</p><p>• Provide loaner laptops to employees during the upgrade process and assist in transferring data and system settings.</p><p>• Perform installations and configurations for essential software tools, including OneDrive, Outlook, Teams, and security settings.</p><p>• Collaborate with the IT team to streamline the laptop transition process and ensure consistency across all upgrades.</p><p>• Maintain clear communication with employees about the upgrade timeline, offering reminders and guidance to prepare for the transition.</p><p>• Assist with imaging computers and upgrading systems from Windows 10 to Windows 11.</p><p>• Ensure all hardware is properly installed and functioning, addressing any issues that arise during the setup process.</p><p>• Deliver exceptional client-facing support to address employee concerns and ensure satisfaction.</p><p>• Document completed upgrades and provide feedback to the IT team for process improvements.</p><p>• Uphold strict security protocols to safeguard sensitive company data during transitions.</p>

• At least 2-5 years of experience in an IT-related role or hands-on technical support.<br>• Familiarity with desktop administration and end-user support processes.<br>• Strong knowledge of computer imaging and system upgrades, particularly transitioning from Windows 10 to 11.<br>• Ability to effectively install and configure software tools and hardware components.<br>• Excellent communication skills with a focus on client-facing IT support.<br>• Degree in technology or a related field is preferred but not required.<br>• Proficiency in computerized maintenance management systems is an advantage.<br>• Demonstrated ability to manage schedules and maintain organized workflows.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>