We are looking for a Customer Service/Quality Control Representative to support day-to-day client communication and service operations in Encino, California. This Long-term Contract to Hire position is ideal for someone who thrives in a fast-paced call center setting and can deliver attentive, detail-oriented assistance across phone and email channels. The person in this role will help manage customer inquiries, maintain accurate records, and ensure a smooth experience from initial contact through resolution. Responsibilities:• Respond to incoming customer calls promptly, providing clear information and courteous support for a wide range of service needs.• Handle both inbound and outbound phone interactions to address questions, confirm details, and follow up on pending requests.• Enter customer information, service updates, and order details into internal records with a high level of accuracy.• Manage email correspondence by replying to inquiries, sharing updates, and directing issues to the appropriate teams when needed.• Assist with order processing activities, including reviewing submitted information and completing order entry tasks correctly.• Coordinate and schedule appointments based on customer needs, availability, and established service procedures.• Use VoIP phone platforms and standard office software to manage communications and document customer activity efficiently.• Support daily call center operations by tracking interactions, maintaining organized files, and helping ensure timely service completion.

• Previous experience in customer service or a call center environment with a strong focus on inbound phone support. Technical customer service experience is preferred. • Ability to communicate professionally by phone and email while maintaining a helpful and solutions-oriented approach.• Strong data entry skills with careful attention to detail and accuracy in customer and order records.• Experience handling both inbound and outbound calls in a high-volume service setting.• Working knowledge of Microsoft Excel and Microsoft Word for documentation, tracking, and basic reporting tasks.• Familiarity with order entry, appointment scheduling, and general administrative support responsibilities.• Comfort using VoIP systems and other phone-based communication tools to manage customer interactions effectively.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.

Encino, CA
onsite
Temporary / Contract
22 - 22 USD / Hourly
We are looking for a Customer Service/Quality Control Representative to support day-to-day client communication and service operations in Encino, California. This Long-term Contract to Hire position is ideal for someone who thrives in a fast-paced call center setting and can deliver attentive, detail-oriented assistance across phone and email channels. The person in this role will help manage customer inquiries, maintain accurate records, and ensure a smooth experience from initial contact through resolution. Responsibilities:• Respond to incoming customer calls promptly, providing clear information and courteous support for a wide range of service needs.• Handle both inbound and outbound phone interactions to address questions, confirm details, and follow up on pending requests.• Enter customer information, service updates, and order details into internal records with a high level of accuracy.• Manage email correspondence by replying to inquiries, sharing updates, and directing issues to the appropriate teams when needed.• Assist with order processing activities, including reviewing submitted information and completing order entry tasks correctly.• Coordinate and schedule appointments based on customer needs, availability, and established service procedures.• Use VoIP phone platforms and standard office software to manage communications and document customer activity efficiently.• Support daily call center operations by tracking interactions, maintaining organized files, and helping ensure timely service completion.
2026-07-21T00:00:00Z