Maintain regular communication with customers regarding shipment status, schedule updates, and operational changes. Follow up with customers to gather volume forecasts and track booking activity. Work closely with Key Account Managers by providing customer updates and supporting informed decision-making. Help strengthen customer relationships through timely, accurate, and consistent communication. Support contract administration by collecting, organizing, and reviewing required documentation. Ensure customer agreements and related records are complete, accurate, and properly maintained. Oversee accounts receivable activities, including invoice follow-up, payment tracking, and resolution of outstanding balances. Review incoming damage claims and coordinate findings, recommendations, and next steps with Key Account Managers. Monitor shipment schedules and remind customers of cut-off deadlines to ensure timely processing. Collect and verify VIN lists, confirm alignment with booked volumes, and identify any discrepancies. Assist with the preparation and issuance of spot shipment quotes. Create and update sales materials, presentations, and performance reports. Carry out additional responsibilities as needed to support business operations and customer service goals. Perform other duties as assigned. Operational Responsibilities: Review invoices related to stevedoring, tug services, surveys, and CARB. Enter costs into Concur. Update operating costs in pcc.net. Maintain and update cargo documentation, including Sashidate, loading reports, and departure reports. Update THC line information from bills of lading. Monitor and replenish office supply inventory as needed. Review THC drafts received from Norton Lily.

Strong knowledge of clerical and administrative procedures, including electronic filing, digital recordkeeping, and basic office management practices. Intermediate to advanced proficiency in Microsoft Outlook, Word, Excel, and PowerPoint. Basic working knowledge of standard office equipment and business machines. Previous experience in office administration, accounting operations, and coordinating group schedules is highly valued. Excellent verbal and written communication skills, with the ability to collaborate effectively in a team environment. Strong organizational skills and exceptional attention to detail. Effective time management skills, with a demonstrated ability to meet deadlines. Takes ownership of projects, follows through to completion, and consistently goes above and beyond to achieve results. Demonstrates urgency, initiative, and a proactive approach to responsibilities. Maintains a positive, can-do attitude. Willingly supports others and proactively identifies areas where assistance is needed. Able to manage multiple priorities simultaneously in a calm, efficient, and detail oriented manner. Communicates professionally with individuals at all levels, both internally and externally. Adaptable and able to work effectively in a fast-paced, ever-changing, multinational environment.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>