We are looking for a dedicated Account Representative to join our team in East Syracuse, New York. In this role, you will provide strategic support to customers both before and after product delivery, ensuring satisfaction and addressing inquiries promptly. This is a long-term contract opportunity, ideal for someone passionate about customer service and skilled in navigating complex systems. Responsibilities: • Serve as the primary point of contact for customer inquiries regarding product availability, pricing, and delivery. • Ensure timely resolution of customer concerns, including disputes and replacement requests. • Utilize CRM systems to track and manage customer interactions and maintain accurate records. • Collaborate with cross-functional teams to address component specifications and deliver tailored solutions. • Analyze metrics to identify trends and improve customer satisfaction. • Handle inbound calls with professionalism and provide clear communication to address customer needs. • Assist with financial notes and documentation to ensure accuracy in transactions. • Maintain proficiency in Microsoft Excel and Word for reporting and data management. • Support sales initiatives by providing information on product selection and specifications. • Communicate effectively in both English and Spanish to serve a diverse customer base.

• High school diploma or equivalent educational background. • Proven customer service experience, preferably in a call center or similar environment. • Strong proficiency in Microsoft Excel and Word. • Familiarity with CRM systems and SAP R/3 is highly desirable. • Excellent communication skills, both written and verbal. • Ability to analyze data and metrics to drive improvements. • Fluency in Spanish is a plus. • Strong problem-solving skills and the ability to resolve disputes effectively.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

East Syracuse, NY
onsite
Temporary
20.00 - 22.00 USD / Hourly
We are looking for a dedicated Account Representative to join our team in East Syracuse, New York. In this role, you will provide strategic support to customers both before and after product delivery, ensuring satisfaction and addressing inquiries promptly. This is a long-term contract opportunity, ideal for someone passionate about customer service and skilled in navigating complex systems. Responsibilities: • Serve as the primary point of contact for customer inquiries regarding product availability, pricing, and delivery. • Ensure timely resolution of customer concerns, including disputes and replacement requests. • Utilize CRM systems to track and manage customer interactions and maintain accurate records. • Collaborate with cross-functional teams to address component specifications and deliver tailored solutions. • Analyze metrics to identify trends and improve customer satisfaction. • Handle inbound calls with professionalism and provide clear communication to address customer needs. • Assist with financial notes and documentation to ensure accuracy in transactions. • Maintain proficiency in Microsoft Excel and Word for reporting and data management. • Support sales initiatives by providing information on product selection and specifications. • Communicate effectively in both English and Spanish to serve a diverse customer base.
2025-11-10T20:18:46Z

Account Representative Job in East Syracuse | Robert Half