We are looking for an Account Representative to join our team in East Syracuse, New York. In this long-term contract position, you will play a key role in supporting customers both before and after sales, ensuring their needs are met with attention to detail and efficiency. This role requires strong communication and organizational skills to manage product availability, delivery processes, and customer satisfaction.<br><br>Responsibilities:<br>• Provide exceptional customer service by addressing inquiries and resolving issues efficiently.<br>• Manage product ordering processes, ensuring accurate availability and timely delivery.<br>• Collaborate with customers to understand their needs and offer tailored solutions.<br>• Handle inbound calls and maintain clear and attentive communication with clients.<br>• Utilize CRM software and SAP R/3 to track customer interactions and manage data.<br>• Monitor pricing, specifications, and component selection to meet customer requirements.<br>• Analyze metrics and performance data to improve service quality.<br>• Support dispute resolution processes to maintain positive customer relationships.<br>• Assist with financial notes, documentation, and reporting as needed.

• High school diploma or equivalent education.<br>• Proven experience in customer service or account management roles.<br>• Proficiency in Microsoft Excel and Word for data handling and reporting.<br>• Familiarity with CRM systems and SAP R/3 software.<br>• Strong communication skills, both verbal and written.<br>• Ability to handle inbound calls and resolve customer concerns effectively.<br>• Analytical mindset to assess metrics and improve processes.<br>• Bilingual in Spanish is a plus for enhanced customer support.

<p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>