We are looking for an experienced Help Desk Manager to lead and oversee our service desk operations in Denver, Colorado. This role requires a proactive leader who can ensure efficient resolution of technical issues while maintaining high levels of customer satisfaction. The ideal candidate will bring strong expertise in IT service management, team leadership, and technical support.<br><br>Responsibilities:<br>• Manage and oversee daily operations of the help desk, ensuring timely resolution of technical issues.<br>• Monitor and prioritize service desk tickets to meet performance standards and customer expectations.<br>• Implement and maintain IT service management (ITSM) practices to improve efficiency and reliability.<br>• Utilize tools such as ServiceNow to track, manage, and resolve service requests.<br>• Provide hands-on support for deskside technical issues, ensuring minimal disruption to operations.<br>• Lead, mentor, and motivate the help desk team to deliver exceptional service.<br>• Collaborate with other departments to address recurring technical challenges and identify improvement opportunities.<br>• Handle Active Directory administration, including user account management and access control.<br>• Develop and enforce policies and procedures to streamline help desk operations.<br>• Prepare performance reports and analyze metrics to identify areas for improvement.

• Proven experience in managing help desk or IT support teams.<br>• Strong knowledge of Active Directory, including administration and troubleshooting.<br>• Proficiency in IT service management tools, such as ServiceNow.<br>• Familiarity with service desk ticketing systems and workflows.<br>• Expertise in deskside technical support and resolving hardware/software issues.<br>• Excellent leadership and team management skills.<br>• Ability to analyze data and metrics to drive operational improvements.<br>• Strong communication skills to interact effectively with team members and stakeholders.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>