<p>Position summary </p><p> The Operations Supervisor is an independent leader helping manage the day-to-day people operations and client. </p><p><br></p><p> Job duties </p><p> * denotes an essential function </p><p> - *Ensure team provides outstanding service to client while building strong customer relationships </p><p> - *Create an environment conducive to service expansions and new business opportunities </p><p> - *Maximize profitability through the effective utilization of labor and resources </p><p> - *Immediately resolve any operational problems or issues </p><p> - *Produce required reports on schedule </p><p> - *Coordinate workflow within the team prioritizing jobs and delegating duties to associates </p><p> - *Balance teams day-to-day work assignments with projects and ad hoc requests related to mail volume reprographics requests conference room set up and vendor management </p><p> - *Monitor workflow to ensure jobs are completed efficiently accurately and within deadlines </p><p> - *Train new employees on policies and procedures </p><p> - *Address performance issues among team members </p><p> - *Work with manager to create development plans and challenging assignments for team members </p><p> - *Escalate to manager client or team concerns to proactively resolve issue</p>

<p> Job qualifications</p><p>- Bachelors degree or equivalent experience</p><p>- 3 or more years proven experience in a customer service environment legal or financial services industries preferred</p><p>- 3 or more years experience in office support including a combination of administrative facilities hospitality reception reprographics and mailroom</p><p>- Understanding of USPS regulations</p><p>- Understanding of reprographics equipment and usage</p><p>- Intermediate Microsoft Office Word and Excel skills</p><p>- Basic Microsoft PowerPoint skills</p><p>- Prior experience managing vendors preferred</p><p>- Basic PL understanding a plus</p><p>- Demonstrated experience prioritizing competing priorities under tight deadlines</p><p>- Proven customer service skills are required in order to create maintain and enhance customer relationships.</p><p>- Good written and verbal communication skills including professional telephone and email etiquette.</p><p>- Attention to detail with good organizational skills.</p><p>- Must be able to meet deadlines and complete all projects in a timely manner.</p><p>- Ability to handle sensitive and/or confidential documents and information.</p><p>- Able to make independent decisions that conform to business needs and policy.</p><p>- Good problem-solving skills with the ability and understanding of when to escalate a problem to a managerial level.</p><p>- Must work well in a team environment.</p><p>- Must be able to interact effectively with multi-functional and diverse backgrounds.</p><p>- Ability to work in a fast-paced environment.</p><p>- Must be self-motivated with positive can-do attitude.</p><p><br></p>

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