We are looking for a skilled Help Desk Analyst III to join our team in Columbus, Ohio. In this long-term contract role, you will provide expert technical support for macOS devices within a managed enterprise environment. Your ability to resolve issues efficiently and deliver exceptional customer service will be critical to maintaining smooth IT operations within the organization.<br><br>Responsibilities:<br>• Offer comprehensive support for macOS devices, including installation, setup, and troubleshooting in an enterprise environment.<br>• Perform hardware diagnostics and repairs, install peripherals, and address common technical issues.<br>• Configure new computers by installing operating systems, software, and ensuring compliance with security standards.<br>• Handle password resets and manage user accounts in alignment with company policies.<br>• Diagnose and resolve hardware and software issues using remote support tools and a ticketing system.<br>• Collaborate with the IT team to ensure consistent delivery of technical support services and escalate complex problems when necessary.<br>• Communicate professionally with end-users while providing guidance on IT procedures and best practices.<br>• Stay updated on macOS advancements, security protocols, and features to enhance support capabilities.

• Proven experience providing technical support for macOS devices within a managed enterprise environment.<br>• Skilled in performing basic hardware repairs, device setup, and troubleshooting tasks.<br>• Familiarity with endpoint management tools such as Intune or similar systems.<br>• Strong problem-solving abilities and capability to work independently or as part of a team.<br>• Excellent communication skills combined with a customer-focused approach.<br>• Proficiency in Active Directory and Windows 10.<br>• Experience managing service desk tickets and resolving technical issues.<br>• Knowledge of basic Windows troubleshooting techniques.

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