<p>We are seeking a highly motivated and detail-oriented Fraud/Customer Service Specialist with strong analytical thinking and finance knowledge for a contract-to-hire position. As part of the team, you will play a key role in investigating potential fraudulent activity, delivering exceptional customer service, and leveraging your finance expertise to resolve complex concerns. This dynamic position requires a proactive individual who can think critically, manage sensitive situations, and ensure client satisfaction while helping safeguard the organization's finances and reputation.</p><p>T<strong>Key Responsibilities:</strong></p><ol><li><strong>Fraud Investigation:</strong></li></ol><ul><li>Analyze and resolve suspected fraud cases by reviewing transaction data and customer accounts for irregularities in compliance with company policies and industry regulations.</li><li>Collaborate with other departments, including compliance and risk management, to assess and mitigate potential threats.</li><li>Utilize data analysis tools and methods to identify emerging fraud trends and recommend process improvements.</li></ul><ol><li><strong>Customer Service & Support:</strong></li></ol><ul><li>Respond promptly to customer inquiries related to fraud concerns with professionalism and empathy while protecting sensitive information.</li><li>Provide clear communication to customers on fraud-related issues and resolutions, ensuring a high standard of satisfaction.</li><li>Escalate complex cases to higher-level teams when necessary, ensuring timely follow-up and resolution.</li></ul><ol><li><strong>Financial Operations & Analytics:</strong></li></ol><ul><li>Leverage financial acumen to assess the financial impact of fraudulent cases and support preventative measures.</li><li>Prepare detailed reports and documentation on fraud incidents and support team efforts to develop risk mitigation strategies.</li><li>Assist operations teams with reconciling accounts impacted by fraud-related activity.</li></ul><ol><li><strong>Compliance & Process Improvements:</strong></li></ol><ul><li>Monitor compliance with industry standards, internal processes, and legal requirements for fraud handling and case documentation.</li><li>Identify areas for process optimization and assist with implementing improvements to enhance fraud detection and customer service operations.</li></ul>

<ul><li>Bachelor's degree in Finance, Accounting, Business Administration, or a related field preferred.</li><li>Proven experience in financial services, fraud investigation, customer support, or a related role (2+ years strongly preferred).</li><li>Strong analytical thinking with the ability to review and interpret financial data, identifying patterns and anomalies.</li><li>Excellent communication skills to handle sensitive customer concerns and convey complex concepts clearly and empathetically.</li><li>Familiarity with fraud detection systems and data analysis tools.</li><li>Ability to work independently and collaboratively in a fast-paced environment.</li><li>Proficient in Microsoft Office Suite (Excel, Word, etc.) and financial software; experience with CRM systems is a plus.</li></ul><p><br></p>

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>