<p>Key responsibilities include:</p><ul><li>Establish, record, and uphold system protocols to maintain a stable network infrastructure</li><li>Deploy innovative technologies and enhance the robustness of existing systems</li><li>Oversee network health, resolve performance issues, plan system upgrades, and liaise with architects and external partners</li><li>Diagnose connectivity problems across LAN and WAN environments using various diagnostic tools</li><li>Protect network assets by implementing access controls and security policies</li><li>Administer firewall configurations in accordance with current cybersecurity standards</li><li>Provide updates on network operations and oversee associated initiatives</li><li>Schedule quarterly updates for network, storage, and server hardware to ensure firmware is current</li><li>Set up and manage routing/switching hardware, SIP-based voice services, and essential firewall configuration</li><li>Maintain and configure data storage and computing platforms</li><li>Deliver remote technical assistance to field engineers and users during system deployments</li><li>Address and fix installation-related issues during initial setup phases</li><li>Oversee IP management and hosted infrastructure within data center environments</li><li>Work closely with project managers, engineers, and help desk personnel to ensure seamless operations</li><li>Gather requirements and develop or maintain tailored solutions for internal stakeholders</li><li>Engage in team meetings to communicate progress and share technical insights</li><li>Record help desk support activities and resolutions</li><li>Contribute to the creation and refinement of technical documentation and QA processes</li><li>Assist in software testing and updates that influence network performance</li><li>Offer helpdesk support outside regular hours, including participation in on-call rotations</li><li>Guide and train junior IT personnel while promoting skill-sharing across the team</li><li>Handle multiple critical projects concurrently with effective prioritization</li><li>Keep supervisors informed with regular updates on project developments</li></ul>

Firewall Technologies, Cisco Routers, Active Directory, Cisco Networking, LAN - Local Area Network, WAN - Wide Area Network, WLAN, VoIP, VOIP - Voice Over IP, VoIP System, Mimecast, SAN - Storage Area Network

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