We are looking for a detail-oriented Business Process Analyst to join our team in Cleveland, Ohio. In this role, you will be responsible for analyzing and improving business processes, identifying key stakeholders, and implementing strategies to enhance efficiency and performance. This position offers an excellent opportunity to contribute to meaningful projects and drive impactful change within the organization.<br><br>Responsibilities:<br>• Identify and evaluate key stakeholders to understand their needs, interests, and priorities.<br>• Conduct interviews, workshops, and surveys to gather insights from stakeholders.<br>• Develop and analyze business process models using tools such as flowcharts, process mapping, and swim lane diagrams.<br>• Facilitate workshops using Lean and Six Sigma methodologies to identify inefficiencies and generate actionable solutions.<br>• Design and implement operational performance metrics to monitor program and departmental success.<br>• Organize and lead performance review meetings to assess metrics and drive continuous improvement.<br>• Assess stakeholder readiness for proposed changes and develop effective change management strategies.<br>• Create and implement communication plans to support the adoption of new processes and solutions.<br>• Document business requirements, process models, and solution designs to ensure clarity and alignment.<br>• Prepare reports, updates, and presentations for stakeholders and project sponsors to communicate project progress effectively.

• Minimum of 2 years of experience in business analysis or a related field.<br>• Proficiency in tools and techniques for requirements gathering and gap analysis.<br>• Strong understanding of Lean principles, Lean tools, and process improvement methodologies.<br>• Experience with Agile Scrum methodologies and ability to contribute in Agile environments.<br>• Solid background in call center customer service and document review processes.<br>• Excellent analytical skills and attention to detail for evaluating data flows and process inefficiencies.<br>• Effective communication and interpersonal skills to engage with diverse stakeholders.<br>• Ability to create structured and impactful presentations and reports for varied audiences.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>