We are looking for a skilled AI Program Manager to lead the strategic development, adoption, and implementation of artificial intelligence technologies within the City of Cleveland, Ohio. In this contract-to-permanent position, you will play a pivotal role in driving the responsible use of AI tools, including Microsoft Copilot, to enhance public services, streamline operations, and enable data-driven decision-making. This role involves close collaboration with city leadership, technical teams, and community stakeholders to ensure the ethical and effective integration of AI solutions.<br><br>Responsibilities:<br>• Develop and execute a comprehensive strategy for the citywide adoption of AI technologies, including governance frameworks and operational policies.<br>• Lead the rollout and implementation of Microsoft Copilot and other AI platforms across various city departments.<br>• Establish responsible AI guidelines to ensure compliance with ethical standards, legal requirements, and data privacy regulations.<br>• Conduct readiness assessments to evaluate systems, departmental capabilities, and workforce preparedness for AI integration.<br>• Create and maintain a citywide AI roadmap to track progress, milestones, and adoption rates.<br>• Design and deliver training programs to enhance AI literacy and equip employees with the skills to utilize AI tools effectively.<br>• Collaborate with cross-functional teams, including legal, cybersecurity, and public policy experts, to ensure AI solutions meet compliance and security standards.<br>• Drive organizational change management initiatives to encourage widespread adoption of AI-driven processes.<br>• Act as the primary liaison between technical teams, executive leadership, and the public, addressing concerns and communicating the value of AI initiatives.<br>• Engage with community stakeholders to build trust and awareness around the benefits of AI technologies.

• Minimum of three years of experience managing enterprise-level AI or digital transformation programs.<br>• Strong expertise in AI governance, ethics, and responsible AI frameworks.<br>• Demonstrated proficiency in change management and stakeholder engagement, including influencing executive leadership.<br>• Hands-on experience with AI platforms such as Microsoft Copilot, Azure AI, or similar technologies.<br>• Familiarity with data privacy regulations, cybersecurity standards, and public sector compliance requirements.<br>• Exceptional project management skills, with certifications such as PMP or Agile methodology preferred.<br>• Degree in Information Systems, Data Science, AI/ML, Public Administration, or a related field.<br>• Experience in municipal or government IT environments is highly desirable.

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