<p>Robert Half is searching for a<strong> Senior Business Analyst</strong> to support an consulting services firm based in Seattle, WA. This candidate will be responsible for leading the analysis of business processes and workflows to identify areas for improvement and optimization. This position is a 10 month contract opportunity with the possibility of extension and is 100% Remote. Apply today! </p><p><br></p><p><strong>Job Details: </strong></p><p><strong>Duration:</strong> 10 month contract with potential to extend</p><p><strong>Location:</strong> 100% Remote </p><p><strong>Schedule:</strong> Monday - Friday - Core Business Hours </p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Lead the analysis of business processes and workflows to identify areas for improvement and optimization.</li><li>Collaborate with cross-functional teams to gather, document, and validate business requirements.</li><li>Conduct gap analyses to identify discrepancies between current and desired outcomes.</li><li>Facilitate Agile Scrum ceremonies, including sprint planning, review, and retrospectives.</li><li>Review and analyze documentation to ensure alignment with business objectives.</li><li>Work closely with call center teams to enhance customer service processes and systems.</li><li>Communicate findings and recommendations to stakeholders in a clear and concise manner.</li><li>Support the development and implementation of solutions that align with organizational goals.</li><li>Monitor project progress and ensure deliverables meet quality standards.</li><li>Provide ongoing support and training to teams on new processes and tools.</li></ul>

<ul><li>Proven experience as a Business Analyst, preferably in a senior role.</li><li>Strong understanding of business analysis methodologies and tools.</li><li>Proficiency in conducting gap analyses and identifying process improvement opportunities.</li><li>Experience working in Agile Scrum environments, including facilitating related ceremonies.</li><li>Familiarity with call center operations and customer service best practices.</li><li>Excellent documentation and communication skills.</li><li>Ability to collaborate effectively with diverse teams and stakeholders.</li><li>Detail-oriented with strong problem-solving and analytical abilities.</li></ul>

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>