We are looking for a highly skilled Salesforce Business Analyst to join our team in Cincinnati, Ohio. In this long-term contract role, you will serve as the bridge between business stakeholders and technical teams, ensuring seamless communication and effective solutions. The ideal candidate will possess strong Salesforce expertise, exceptional communication skills, and the ability to deliver detail-oriented presentations to executive-level stakeholders.<br><br>Responsibilities:<br>• Collaborate with business users to gather, analyze, and document requirements for Salesforce implementations and enhancements.<br>• Act as the primary liaison between business teams and developers to ensure technical solutions align with business objectives.<br>• Create and maintain detailed technical documentation, including workflows, process maps, and user guides.<br>• Conduct gap analysis to identify areas for improvement within existing Salesforce systems and processes.<br>• Provide expertise in Salesforce Sales Cloud, Service Cloud, and other relevant platforms to optimize business operations.<br>• Support the integration of additional Salesforce features, such as Experience Cloud and Marketing Cloud, where applicable.<br>• Facilitate Agile Scrum ceremonies, including sprint planning and retrospective meetings, to ensure project milestones are met.<br>• Offer guidance and training to end-users, ensuring smooth adoption of Salesforce solutions.<br>• Deliver executive-facing presentations and updates, showcasing the value and impact of implemented solutions.

• Salesforce Administrator Certification or equivalent relevant experience.<br>• Proven expertise in Salesforce Sales Cloud and Service Cloud, with additional experience in Experience Cloud and Marketing Cloud considered a plus.<br>• Strong background in business analysis, including requirements gathering, process mapping, and documentation.<br>• Familiarity with Agile Scrum methodologies and experience participating in Agile projects.<br>• Exceptional communication and interpersonal skills, with the ability to interact effectively with executive-level stakeholders.<br>• Technical proficiency to bridge the gap between business needs and development teams.<br>• Previous experience in the banking or financial services industry is highly desirable.<br>• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.

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