<p>We are looking for a skilled Retail IT Business Analyst to join our team. In this role, you will play a key part in bridging the gap between business needs and technological solutions, ensuring optimal outcomes for our retail operations. This position offers an exciting opportunity to collaborate across teams and contribute to enhancing business processes.</p><p><br></p><p>Responsibilities:</p><p>• Analyze business requirements to identify gaps and propose effective solutions.</p><p>• Collaborate with call center teams to gather insights and align customer service strategies.</p><p>• Conduct thorough document reviews to ensure accuracy and compliance with business standards.</p><p>• Facilitate Agile Scrum meetings to drive project progress and foster team collaboration.</p><p>• Develop detailed gap analysis reports to highlight areas for improvement and recommend actionable steps.</p><p>• Work closely with stakeholders to translate business goals into technical specifications.</p><p>• Support the implementation of new processes and systems to enhance operational efficiency.</p><p>• Monitor and evaluate project outcomes to ensure alignment with business objectives.</p><p>• Provide training and guidance to teams on updated procedures and tools.</p>

• Proven experience in business analysis within a retail or IT environment.<br>• Strong understanding of call center operations and customer service protocols.<br>• Expertise in document review processes and attention to detail.<br>• Familiarity with Agile Scrum methodologies and practices.<br>• Demonstrated ability to perform gap analysis and develop comprehensive reports.<br>• Excellent communication skills to effectively interact with stakeholders and team members.<br>• Proficiency in translating business needs into technical requirements.<br>• Ability to manage multiple priorities and meet deadlines in a dynamic environment.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>