We are looking for a Program Management Supervisor to oversee customer service operations and workflow coordination in Chicago, Illinois. This role demands a proactive leader who can ensure seamless office operations, handle escalated customer concerns, and maintain compliance with regulatory standards. The ideal candidate will be skilled at fostering a positive team environment while delivering exceptional service to clients and stakeholders. This position is 100% on-site, Monday-Friday from 8:30am-5:30pm. The salary range is $68,000-$75,000 plus health, dental and vision insurance, 401K, PTO. Responsibilities:• Supervise daily office operations to ensure an efficient and organized environment that supports customer needs.• Serve as the first point of escalation for complex customer inquiries, applying de-escalation skills and sound judgment to resolve issues effectively.• Monitor workflow progress, deadlines, and work queues to ensure timely processing and service delivery.• Provide guidance and mentorship to staff, encouraging attention to detail and maintaining high performance standards.• Ensure compliance with program regulations, policy guidelines, and quality standards.• Coordinate with leadership to identify risks, escalate concerns, and uphold accountability to service objectives.• Manage front-desk activities, customer flow, and service-area organization to maintain office readiness.• Document case details, operational challenges, and escalations accurately and in a timely manner.• Support communication and transparency with client representatives and stakeholders, resolving issues as needed.

• Minimum of 3 years of experience in customer service, program management, or operational oversight. • Strong interpersonal and communication skills, with the ability to manage sensitive situations professionally. • Proven ability to monitor workflows and ensure adherence to procedural and compliance standards. • High attention to detail and organizational skills, especially in fast-paced, client-facing environments. • Familiarity with affordable housing programs, including the Housing Choice Voucher program, preferred. • Expertise in property management, including residential or commercial settings. • Proficiency in handling escalated customer service concerns and delivering resolutions. • Demonstrated ability to train and mentor staff effectively.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.

Chicago, IL
onsite
Permanent
68000.00 - 75000.00 USD / Yearly
We are looking for a Program Management Supervisor to oversee customer service operations and workflow coordination in Chicago, Illinois. This role demands a proactive leader who can ensure seamless office operations, handle escalated customer concerns, and maintain compliance with regulatory standards. The ideal candidate will be skilled at fostering a positive team environment while delivering exceptional service to clients and stakeholders. This position is 100% on-site, Monday-Friday from 8:30am-5:30pm. The salary range is $68,000-$75,000 plus health, dental and vision insurance, 401K, PTO. Responsibilities:• Supervise daily office operations to ensure an efficient and organized environment that supports customer needs.• Serve as the first point of escalation for complex customer inquiries, applying de-escalation skills and sound judgment to resolve issues effectively.• Monitor workflow progress, deadlines, and work queues to ensure timely processing and service delivery.• Provide guidance and mentorship to staff, encouraging attention to detail and maintaining high performance standards.• Ensure compliance with program regulations, policy guidelines, and quality standards.• Coordinate with leadership to identify risks, escalate concerns, and uphold accountability to service objectives.• Manage front-desk activities, customer flow, and service-area organization to maintain office readiness.• Document case details, operational challenges, and escalations accurately and in a timely manner.• Support communication and transparency with client representatives and stakeholders, resolving issues as needed.
2026-02-23T21:43:51Z