<p>We are looking for an experienced Operations Manager to join our team on a long-term contract basis in Chicago, Illinois. This role offers the opportunity to contribute to the success of key operational processes while driving efficiency and quality across the organization. The ideal candidate will bring expertise in civil engineering, operational management, financial oversight, and compliance within a detail-oriented environment.</p><p><br></p><p>Responsibilities:</p><p>• Manage daily operations to ensure seamless workflows and adherence to organizational processes.</p><p>• Develop and implement policies and procedures aimed at improving operational efficiency.</p><p>• Monitor and analyze call center metrics, ensuring alignment with company goals and performance standards.</p><p>• Collaborate with project teams to support the execution of initiatives within the credit card and consumer banking sectors.</p><p>• Conduct criticality analysis to identify areas of improvement and mitigate operational risks.</p><p>• Manage budgets and financial data, ensuring cost-effectiveness and compliance with financial targets.</p><p>• Provide leadership and mentorship to team members, fostering a culture of collaboration and accountability.</p><p>• Ensure compliance with industry regulations and internal policies, maintaining high standards of quality assurance.</p><p>• Utilize project management tools and software to track progress and optimize resource allocation.</p><p>• Identify opportunities for operational enhancements and contribute to strategic planning efforts.</p>

• Bachelor's degree in a relevant field such as business administration, civil engineering, or a related discipline.<br>• 5-10 years of proven experience in operations management, preferably within the credit card, consumer banking, or construction industries.<br>• Strong analytical skills to assess performance metrics and operational challenges effectively.<br>• Proficiency in tools such as Deltek Vision, Microsoft Office Suite, and other project management software.<br>• Excellent leadership and communication skills to coordinate teams and projects.<br>• Solid understanding of financial management, including budgeting and cost analysis.<br>• Knowledge of compliance documentation and industry regulations.<br>• Demonstrated ability to drive process improvements and operational excellence.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>