<p>Robert Half is proactively recruiting Desktop Support Technicians to join our pipeline of candidates for upcoming projects and contract opportunities. This position is ideal for hands-on IT professionals who enjoy solving technical problems directly with end users.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and maintain desktops, laptops, and peripherals.</li><li>Troubleshoot hardware and software issues both onsite and remotely.</li><li>Image and deploy devices for new hires and department rollouts.</li><li>Support printers, mobile devices, and conference room equipment.</li></ul>
<p><strong>Overview:</strong></p><p>Robert Half is proactively recruiting Help Desk Technicians for upcoming contract assignments to support our clients across the Charlotte market. These opportunities are ideal for recent IT graduates or candidates with 1–2 years of technical support experience who are eager to grow their careers in information technology.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Troubleshoot and resolve hardware, software, and network connectivity issues.</li><li>Log, track, and manage tickets in the help desk system.</li><li>Provide phone, email, and in-person support for end users.</li><li>Escalate unresolved issues to higher-level support teams as needed.</li><li>Assist with onboarding/offboarding, password resets, and system access.</li></ul>
<p><strong>About the Role:</strong></p><p>We’re proactively recruiting Help Desk Technicians for upcoming opportunities with our clients in the Charlotte area. These roles will support end users by troubleshooting hardware, software, and network issues while providing exceptional customer service.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Provide Tier 1 support via phone, email, or ticketing systems</li><li>Troubleshoot Windows OS, Office 365, and basic network connectivity</li><li>Log and escalate incidents as needed</li><li>Set up and image computers for new hires</li></ul>
<p>Robert Half is seeking IT Operations Support Coordinators for upcoming contract opportunities in the Charlotte market. This role blends IT and administrative skills, supporting enterprise technology teams in infrastructure rollouts, hardware logistics, and operational projects.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Assist with IT hardware inventory, ordering, and deployment.</li><li>Support user onboarding/offboarding with equipment setup and access.</li><li>Track and update IT documentation and asset management records.</li><li>Coordinate scheduling, vendor interactions, and IT process updates.</li></ul>
<p>Robert Half is proactively seeking Senior Help Desk Engineers to join our candidate pipeline for contract and contract-to-hire placements. These roles are best for seasoned IT professionals with 5+ years of help desk or desktop support experience, ideally with leadership exposure.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as escalation point for Level I and II support teams.</li><li>Lead resolution of critical incidents and outages.</li><li>Manage user account administration, system upgrades, and IT projects.</li><li>Mentor junior technicians and contribute to help desk process improvements.</li></ul>
<p>Robert Half is building a candidate pool of Network Operations Center (NOC) Technicians for upcoming contract assignments supporting enterprise clients. This role suits candidates who enjoy a fast-paced environment and problem-solving under pressure.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Monitor network and server performance, responding to system alerts.</li><li>Perform first-level troubleshooting of routers, switches, and connectivity issues.</li><li>Escalate unresolved issues to higher-level engineers as needed.</li><li>Document incidents and resolutions in monitoring/ticketing tools.</li></ul>
<p><strong>About the Role:</strong></p><p>We’re proactively sourcing IT Support Specialists for upcoming contract and contract-to-hire roles. These positions support enterprise IT environments with system access requests, user administration, and software support.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Provide Tier 1–2 support for internal users</li><li>Manage Active Directory accounts and group policies</li><li>Troubleshoot Microsoft 365, VPN, and printer issues</li><li>Support ticket tracking and documentation</li></ul>
<p>Robert Half is proactively recruiting Help Desk Tier I Analysts to support our clients’ growing IT environments. This entry-level role is ideal for candidates eager to gain hands-on IT support experience and grow within enterprise IT.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Provide first-level support for hardware, software, and network issues.</li><li>Handle password resets, account administration, and user access.</li><li>Troubleshoot desktop, laptop, and peripheral issues (printers, scanners, mobile).</li><li>Document incidents and resolutions in ticketing systems (ServiceNow, Remedy).</li><li>Escalate unresolved issues to Tier II/III teams.</li></ul>
<p>Robert Half is building a network of experienced Help Desk Analysts for upcoming contract and contract-to-hire opportunities with our clients. These roles suit professionals with 2–4 years of IT support who are ready to take on escalated issues and contribute to IT process improvements.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Troubleshoot escalated issues with desktops, laptops, and mobile devices.</li><li>Manage Active Directory accounts and group policies.</li><li>Support remote access, VPNs, and network connectivity.</li><li>Document solutions and contribute to internal knowledge bases.</li></ul>
<p>Robert Half is seeking Tier II Help Desk Analysts for proactive recruitment with our top clients. This mid-level role is suited for candidates who can resolve escalated technical issues and contribute to IT service delivery improvements.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Troubleshoot and resolve escalated software, hardware, and networking issues.</li><li>Support Office 365, VPNs, remote connectivity, and mobile device management (MDM).</li><li>Perform basic Active Directory administration (account creation, group policy updates).</li><li>Collaborate with Tier III/Systems teams on complex issues.</li><li>Document technical solutions and mentor Tier I analysts.</li></ul>
<ul><li>Lead and manage all IT functions, including infrastructure, networking, cloud services, cybersecurity, and software development.</li><li>Oversee administration of Active Directory, Office 365, Azure AD, and identity management systems.</li><li>Direct and maintain VMware and virtualized server environments, ensuring reliability, redundancy, and disaster recovery readiness.</li><li>Manage network architecture, including LAN/WAN, firewalls, switches, and VPN connectivity across multiple sites.</li><li>Oversee cloud infrastructure and hybrid solutions leveraging Azure or AWS platforms.</li><li>Lead software development teams using C#, .NET, and SQL Server to build and maintain custom business applications.</li><li>Collaborate with business stakeholders to define technology roadmaps, implement process automation, and drive digital innovation.</li><li>Establish IT governance, security policies, and compliance standards in alignment with business objectives.</li><li>Manage IT budgets, vendor relationships, and procurement for hardware, software, and services.</li><li>Provide mentorship and professional development for infrastructure and development staff.</li></ul>
