We are looking for a dedicated Customer Service Representative to join our team in Charlotte, North Carolina. This position offers the potential for long-term employment and is ideal for someone with strong computer skills, a positive attitude, and the ability to work both independently and collaboratively. If you excel in providing exceptional customer support and have experience in scheduling and order management, we encourage you to apply.<br><br>Responsibilities:<br>• Manage inbound and outbound customer calls with professionalism and efficiency.<br>• Address customer inquiries and provide timely solutions to ensure satisfaction.<br>• Accurately create and update sales orders for service and installation requests.<br>• Coordinate and schedule service appointments and installations with customers and builders.<br>• Maintain accurate records by entering and updating data in relevant systems.<br>• Prepare customer invoices and quotes with precision and attention to detail.<br>• Communicate effectively through email correspondence to address inquiries and follow up on orders.<br>• Utilize Microsoft Excel and other software tools to manage and analyze data.<br>• Collaborate with team members to ensure smooth operations and meet customer needs.<br>• Learn and adapt to internal systems and processes, demonstrating a proactive approach to training and development.

• Proven experience in customer service or call center environments.<br>• Proficiency in Microsoft Excel and Word, with the ability to navigate various web portals.<br>• Strong organizational skills and attention to detail for managing orders and schedules.<br>• Excellent verbal and written communication skills for interacting with customers and team members.<br>• Ability to handle multiple tasks efficiently while maintaining a friendly and goal-oriented attitude.<br>• Self-motivated and capable of working both independently and as part of a team.<br>• Experience in order entry, data management, and scheduling appointments.<br>• Willingness to learn new systems and adapt to evolving processes.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>