<p><br></p><p>We’re looking for a <strong>go-getter</strong> who thrives in a fast-paced environment and knows how to take initiative. This isn’t your typical call center lead role — you’ll be the <strong>right hand</strong> to the manager, helping keep the team on track, the metrics in check, and the day-to-day operations running smoothly.</p><p><br></p><p>You won’t be micromanaged. We want someone who can <strong>think on their feet</strong> — someone who asks the right questions, follows up on loose ends, and keeps things moving forward.</p><p><br></p><p><strong>What You’ll Be Doing</strong></p><ul><li><strong>Support the CSR and Dispatcher</strong>: Jump in to back up overflow calls and assist with daily tasks.</li><li><strong>Monitor Performance</strong>: Review calls (AI and live), track metrics, and coach team members to improve.</li><li><strong>Drive Accountability</strong>: Follow up on missed payments, incomplete tasks, and ensure nothing slips through the cracks.</li><li><strong>Motivate the Team</strong>: Help keep morale high and energy up with creative ideas and encouragement.</li><li><strong>Handle Stats & Reporting</strong>: Compile performance data and share insights with the manager.</li><li><strong>Be the Go-To</strong>: Step in when things get busy, solve problems independently, and keep operations flowing.</li></ul><p><br></p>

<p><strong>What We’re Looking For</strong></p><ul><li>Someone with a <strong>strong sense of urgency</strong> and ownership.</li><li>A natural leader who can <strong>work independently</strong> and doesn’t need hand-holding.</li><li>Experience in a <strong>call center or customer service environment</strong>.</li><li>Comfortable with <strong>AI tools</strong> and open to learning new tech.</li><li>Excellent communication and follow-through.</li><li>Detail-oriented and organized — you catch what others miss.</li></ul><p><br></p><p><strong>Bonus Points If You Have</strong></p><ul><li>Experience coaching or mentoring team members.</li><li>Familiarity with call center metrics and reporting.</li><li>A knack for motivating younger or less experienced staff.</li></ul><p><br></p><p><strong>Why Join Us?</strong></p><p>You’ll be stepping into a team that’s already solid — we just need someone who can help us level up. If you’re ready to take ownership, make an impact, and be a key player in our success, we’d love to hear from you.</p>

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>