We are looking for a Service Desk Technician to provide exceptional first-level technical support to end-users in Cedar Rapids, Iowa. This long-term contract position involves troubleshooting hardware, software, and networking issues while ensuring timely resolution and excellent customer service. If you have strong attention to detail and technical expertise, this is a great opportunity to contribute to a dynamic team environment.<br><br>Responsibilities:<br>• Deliver prompt and attentive first-level support for hardware, software, and mobile devices.<br>• Manage service desk tickets and ensure accurate documentation of issues and resolutions.<br>• Install, configure, and troubleshoot Windows operating systems and Microsoft Office 365 applications.<br>• Build workstations and laptops, handle hardware replacements, and perform PC reimaging and driver installations.<br>• Provide technical support for conference room equipment and technologies.<br>• Collaborate with team members to identify and address recurring or complex technical issues.<br>• Use basic networking tools to diagnose and resolve connectivity and performance problems.<br>• Maintain security protocols to protect company systems and data.<br>• Offer courteous and responsive assistance to users, especially during high-pressure situations.

• Minimum of 1 year of experience in a technical support or service desk role.<br>• Proficiency in troubleshooting Windows 10 and Windows 11 operating systems.<br>• Strong understanding of Active Directory and Office 365 applications.<br>• Familiarity with basic networking tools and concepts.<br>• Excellent problem-solving skills and the ability to work independently.<br>• Strong communication skills, both written and verbal.<br>• Positive attitude and a commitment to delivering exceptional customer service.<br>• Experience with service desk ticketing systems and documentation.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>