<p>We are seeking an experienced ITSM Administrator to manage and optimize our BMC Helix platform. This role is responsible for ensuring ITIL-aligned processes are implemented, maintained, and continuously improved to deliver high-quality, efficient, and customer-focused IT services. This will be a contract to hire role that will be ONSITE. </p><p><br></p><ul><li>Serve as the ITSM administrator for BMC Helix, ensuring platform stability, configuration, and optimization.</li><li>Design, implement, and maintain ITIL processes including incident management, problem management, change management, service request fulfillment, asset management, and configuration management.</li><li>Partner with implementation teams to drive platform rollout and ensure seamless adoption across all offices.</li><li>Define, track, and manage KPIs and SLAs to monitor and improve service quality.</li><li>Collaborate with stakeholders across IT and business units to align ITSM processes with organizational goals.</li></ul>

<ul><li>Strong experience as an ITSM Administrator with expertise in either BMC Helix, ServiceNow, Remedy, or Jira platforms </li><li>In-depth knowledge of ITIL principles and practical application of processes.</li><li>Experience supporting large, distributed environments (multi-location experience preferred).</li><li>Proven ability to design, implement, and optimize IT service processes.</li><li>Strong analytical, organizational, and communication skills.</li><li>Experience collaborating with external implementation partners a plus</li></ul>

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>