<p>A luxury hospitality group in Carlsbad is seeking a polished and experienced Front Office Manager to lead their guest services team. This role is perfect for someone who understands the importance of first impressions, thrives in a leadership role, and knows how to create a welcoming and efficient front desk experience.</p><p>You’ll be the face of the property, overseeing daily operations, mentoring staff, and ensuring that every guest interaction reflects the company’s commitment to excellence.</p><p><br></p><p><strong>&#128188; What You’ll Be Doing:</strong></p><ul><li>Manage front desk operations including check-ins, check-outs, reservations, and guest inquiries.</li><li>Supervise and train front desk staff, ensuring high standards of service and professionalism.</li><li>Handle escalated guest concerns with empathy and efficiency.</li><li>Monitor occupancy rates, room assignments, and special requests.</li><li>Collaborate with housekeeping and maintenance to ensure room readiness and guest satisfaction.</li><li>Maintain accurate records and reports related to front office operations.</li><li>Implement and improve front desk procedures and service standards.</li></ul>

<ul><li>3+ years of experience in front desk or guest services, with at least 1 year in a supervisory role.</li><li>Strong leadership and team-building skills.</li><li>Excellent communication and problem-solving abilities.</li><li>Familiarity with hotel management systems (e.g., Opera, Maestro, or similar).</li><li>A professional demeanor and a passion for hospitality.</li><li>Flexibility to work weekends, holidays, and varied shifts.</li></ul><p><br></p>

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