We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Brockton, Massachusetts. In this role, you will play a vital part in providing exceptional service by efficiently managing schedules, optimizing routes, and ensuring accurate data entry. This fully onsite position offers an excellent opportunity to contribute to a dynamic environment while enhancing your customer service skills.<br><br>Responsibilities:<br>• Coordinate and manage client appointments using Google Calendar and Google Maps.<br>• Optimize routing schedules to ensure efficiency and timely service delivery.<br>• Input and maintain accurate client information within Google-based software systems.<br>• Provide exceptional customer support by answering inbound calls and addressing inquiries.<br>• Handle outbound calls to follow up with clients and confirm appointments.<br>• Assist with order entry and processing to ensure seamless operations.<br>• Collaborate with technical teams to schedule services and resolve any scheduling conflicts.<br>• Maintain a detail-oriented and friendly approach when interacting with clients and team members.

• Previous experience in a call center or customer service role is required.<br>• Proficiency in using Google Calendar and Google Maps for scheduling purposes.<br>• Strong data entry skills with attention to detail and accuracy.<br>• Excellent communication skills for managing inbound and outbound calls.<br>• Ability to handle multiple tasks simultaneously and prioritize effectively.<br>• Familiarity with order entry processes and related software.<br>• Demonstrated problem-solving skills and adaptability in fast-paced environments.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>