<p>Call Center Specialist</p><p>Are you a skilled communicator with a passion for problem-solving and customer service? Join our dynamic team as a Call Center Specialist, where you will play a pivotal role in vendor outreach, data management, and client support. This position requires strategic calling, accurate data entry, and the ability to manage multiple priorities in a fast-paced environment.</p><p>Key Responsibilities</p><ul><li>Initiate contact with strategic vendors not currently enrolled in our program.</li><li>Maintain and prioritize the vendor queue, retiring vendors who decline participation.</li><li>Ensure campaign completion within designated timelines.</li><li>Accurately input vendor and client data into internal databases, including contact and agreement details.</li><li>Communicate enrollment statistics with clients, sales, and project management teams.</li><li>Serve as a liaison between vendors and clients to resolve payment issues and negotiate terms.</li><li>Overcome objections by offering alternative payment solutions.</li><li>Handle high volumes of inbound and outbound calls professionally.</li><li>Use multiple applications to assist customers efficiently.</li><li>Cross-sell additional products and services when appropriate.</li><li>Transfer calls to the correct department or personnel.</li><li>Provide accurate account information in a fast-paced setting.</li><li>Demonstrate strong interpersonal skills and teamwork.</li><li>Multitask effectively while maintaining customer satisfaction.</li><li>Complete additional tasks as assigned based on business needs.</li></ul><p>Qualifications</p><ul><li>High School Diploma or GED required; Bachelor’s Degree preferred.</li><li>One to two years of experience in a high-volume call center environment preferred.</li><li>At least 1 year of experience in sales support, inside sales, or telesales preferred.</li><li>Strong attention to detail and ability to manage multiple assignments.</li><li>Excellent time management, analytical, and general math skills.</li><li>Superior telephone etiquette and communication skills (verbal and written).</li><li>Calm and professional demeanor in a fast-paced team setting.</li><li>Proficiency in Microsoft Office Suite, especially Excel and Outlook.</li><li>Bilingual in French and/or Spanish is highly valued.</li></ul><p>Benefits & Perks</p><ul><li>Medical, Dental, and Vision coverage starting the first month after hire.</li><li>Automatic 401(k) enrollment (subject to eligibility).</li><li>Access to virtual company-wide fitness classes.</li><li>Generous PTO including holidays, vacation, sick, personal, and volunteer time.</li><li>Employee discounts with major providers.</li><li>Contributions to local and national philanthropic organizations.</li><li>Engaging company culture with contests and prizes.</li></ul><p>Equal Opportunity Employer</p><p>We are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, gender, religion, national origin, disability, age, sexual orientation, gender identity or expression, marital status, veteran status, or any other protected status. If you require accommodation during the application or interview process, please contact Human Resources.Preferred</p>

<p>Salesforce CRM, CMS, Computer Programs, CRM, Customer service software, Assist Customers, Outbound Calling</p>

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>