<p>Robert Half is partnering with a growing organization in Lafayette seeking a hands-on <strong>IT Manager</strong> with strong experience in <strong>Cisco network technologies</strong> and <strong>technical team leadership</strong>. This role is fully onsite and ideal for someone who thrives in a fast‑paced environment, has a deep understanding of enterprise-level networking, and is ready to lead an infrastructure team to the next level of operational excellence.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead and mentor a team of network and systems technicians/engineers.</li><li>Oversee daily IT operations with a focus on <strong>Cisco routing, switching, wireless, and security technologies</strong>.</li><li>Architect, implement, and maintain core network infrastructure.</li><li>Manage projects related to upgrades, expansions, and system improvements.</li><li>Ensure network reliability, uptime, and best‑practice configurations.</li><li>Collaborate with leadership to align technology with business objectives.</li><li>Maintain documentation, standards, and operational processes.</li><li>Manage vendor relationships, procurement, and budgeting for the IT department.</li></ul><p><br></p><p><strong>Preferred Qualifications</strong></p><ul><li>Cisco certifications (CCNA, CCNP, etc.).</li><li>Experience managing hybrid or enterprise environments.</li><li>Background in ITIL, change management, or formalized support processes.</li><li>Ability to lead infrastructure modernization initiatives.</li></ul><p><br></p><p><strong>What’s in It for You</strong></p><ul><li>Competitive full-time salary</li><li>Excellent benefits package</li><li>Opportunity to lead a high-impact technology team</li><li>Stable organization with strong career growth potential</li><li>Fully onsite environment with strong collaboration and visibility</li></ul><p><br></p>
<p>We are looking for a dynamic and experienced Card Services Manager to join our client's Card Services team in Baton Rouge. In this role, you will oversee the team responsible for managing card programs, ensuring operational efficiency, and delivering exceptional member service. This position requires a strategic thinker who can drive growth, mitigate fraud risks, and uphold compliance standards.</p><p><br></p><p>Responsibilities:</p><p>• Recruit, train, and manage the Card Services Department staff to foster a high-performing team.</p><p>• Ensure the team consistently delivers excellent service to members while improving service standards.</p><p>• Design and implement departmental processes to optimize operational efficiency.</p><p>• Partner with card processors and marketing teams to grow the credit union's card portfolio through promotional efforts.</p><p>• Collaborate with lending and collections departments to align card programs with organizational strategic goals.</p><p>• Monitor and analyze card activity to identify and proactively address debit and credit card fraud.</p><p>• Meet and exceed service and sales benchmarks for the department.</p><p>• Prepare and present monthly reports to track departmental performance and progress.</p><p>• Develop, manage, and oversee the department's budget in alignment with broader organizational objectives.</p><p>• Review and approve credit limit changes, name updates, and other credit maintenance tasks.</p>