<p>We are looking for a detail-oriented Help Desk Analyst to join our team in the East Hills area of Pittsburgh, Pennsylvania. As a Contract position, this role focuses on providing efficient IT and desktop support while addressing technical issues and user concerns. The ideal candidate will have a passion for troubleshooting and delivering excellent customer service.</p><p><br></p><p>Responsibilities:</p><p>• Provide prompt and effective IT support to resolve hardware and software issues.</p><p>• Manage service desk tickets, ensuring timely responses and resolutions.</p><p>• Troubleshoot technical problems related to Microsoft Windows 10 and Active Directory.</p><p>• Perform break/fix repairs for desktop systems and peripherals.</p><p>• Image and deploy PCs to meet organizational standards.</p><p>• Maintain accurate documentation of technical issues and their resolutions.</p><p>• Collaborate with team members to improve system performance and user experiences.</p><p>• Conduct background checks and adhere to organizational clearance requirements.</p><p>• Assist in system updates and ensure compatibility with existing infrastructure.</p><p>• Deliver exceptional customer service to users facing technical challenges.</p>

• At least 1 year of experience in IT support or a related field.<br>• Proficiency in Microsoft Windows 10 and Active Directory.<br>• Strong troubleshooting skills for resolving technical issues.<br>• Experience managing service desk tickets effectively.<br>• Familiarity with imaging and deploying PCs.<br>• Knowledge of basic IT infrastructure and desktop support processes.<br>• Ability to handle multiple tasks and prioritize effectively.<br>• Excellent communication and interpersonal skills.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>