<p>Robert Half is seeking an experienced IT Support Specialist to join our team and provide high-quality technical support a client located in Bellevue, Washington. This role focuses on resolving Tier 1-level tickets quickly and efficiently, primarily involving laptop issues, application access, and Slack-related support. The ideal candidate will have strong customer service skills, the ability to troubleshoot across Windows and Mac environments, and experience working within ticketing systems.</p><p><br></p><p><strong>Duration: </strong>6-month contract</p><p><strong>Location: </strong>100% Onsite in Bellevue, Washington</p><p><strong>Pay rate:</strong> up to $33/hourly</p><p> </p><p><strong>Responsibilities:</strong></p><ul><li>Respond to and resolve quick-resolution IT tickets.</li><li>Troubleshoot laptop and desktop issues (Windows 11, MacOS).</li><li>Respond to Slack messages and provide real-time support to end users.</li><li>Manage application access requests and permission-related issues.</li><li>Support Zoom, Slack, Microsoft 365 Suite, and other collaboration tools.</li><li>Document all work within ticketing systems (Jira, Zendesk, ServiceNow).</li><li>Escalate complex issues to higher-level support teams when needed.</li><li>Perform root cause analysis to prevent recurring issues.</li><li>Collaborate with team members to ensure seamless IT service delivery.</li><li>Provide excellent customer service and diffuse difficult situations professionally.</li></ul>

<ul><li>3+ years of experience in technical support or help desk role.</li><li>Proficiency with <strong>Windows OS</strong> and <strong>MacOS</strong>.</li><li>Experience using <strong>ticketing systems</strong> (Jira, Zendesk, ServiceNow).</li><li>Knowledge of <strong>Entra ID (Azure AD)</strong> for user management and access.</li></ul><p><strong>Nice-to-Haves:</strong></p><ul><li>Experience with <strong>JAMF</strong> (Mac device management).</li><li>Familiarity with <strong>remote access tools</strong>.</li><li>Relevant IT certifications (e.g., CompTIA A+, ITIL, Microsoft, etc.).</li></ul><p><strong>Soft Skills:</strong></p><ul><li>Strong customer service skills; ability to diffuse difficult or frustrated users.</li><li>Team-oriented and collaborative.</li><li>Ability to ask questions and escalate issues appropriately.</li><li>Strong problem-solving and <strong>root cause analysis</strong> skills.</li></ul>

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>